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The Service Desk Must Balance Service for All Users Before Creating an Enhanced Experience for VIP: New Research from Info-Tech Research Group
Service desks play a vital role in ensuring the smooth operation and support of enterprises, catering to the needs of both regular users and high-profile executives or VIPs. However, service desks often face resource constraints that pose challenges in delivering enhanced services for VIP users w...
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Higher Education IT Departments Should Take a Proactive Approach to Address the Enrollment Cliff, Says Info-Tech Research Group in New Report
The COVID-19 pandemic has shaken the foundations of conventional education systems, casting doubt on the value of tertiary education. Universities and colleges, which heavily rely on tuition fees, are experiencing a decrease in enrollment, raising a tangible risk of closure or consolidation. Addi...
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High-Quality Data Can Better Equip Governments to Meet Needs of Citizens: New Research From Info-Tech Research Group
As federal governments embrace digitalization, establishing a strong foundation for data management practices becomes increasingly vital in minimizing inefficiencies. A practical data foundation enables federal governments to leverage modern tools and technologies effectively, enabling them to ad...
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Flexible Work Options Drive Engagement and Improve Talent Attraction and Retention, According to New Research From Info-Tech Research Group
Remote and hybrid work is now a permanent fixture across a variety of industries, yet many IT leaders continue to struggle with workplace flexibility. This situation presents additional challenges in talent acquisition (TA) and retention, as potential candidates and current employees view flexibl...
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Cybersecurity Leaders Can Engage Decision Makers More Successfully With an Effective Communications Framework, Says Info-Tech Research Group
Info-Tech Research Group has published its newest blueprint, Present Security to Executive Stakeholders, which is designed to support cybersecurity leaders in navigating the rise of cyber-related attacks and risks. To be successful, these leaders must communicate effectively with executive stakeh...
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The Era of Autonomization Requires CIOs to Adopt an Exponential IT Mindset, According to New Report From Info-Tech Research Group
For more than 40 years, information technology has significantly transformed businesses, from the computerization of operations to the digital transformation of business models. As technological disruption continues to accelerate, global IT research and advisory firm Info-Tech Research Group is f...
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Security Risk Assessments Must Evolve to Respond to Global Market Changes, Says Info-Tech Research Group
The cyber insurance market continues to evolve rapidly, resulting in organizations finding it difficult to adapt to the continuous changes in requirements and costs. As insurance requirements shift, effectively managing cyber insurance will require organizations to manage risk more proactively. T...
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Successful Enterprise Application Implementation Begins with Strategic Planning, Not Technology, Says Info-Tech Research Group
In today's business landscape, many businesses are still grappling with the fallout from the global pandemic and the economic challenges posed by geopolitical tensions and conflicts. As a result, companies are searching for innovative ways to reduce costs and increase productivity. Enterprise app...
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Info-Tech Research Group Reveals Its LIVE 2023 IT Conference Keynote Speakers
Global IT research and advisory firm Info-Tech Research Group has announced some of the highly anticipated keynote speakers who will be headlining its annual three-day conference, Info-Tech LIVE. The event, set to take place September 19 to 21, 2023, will be hosted at The Cosmopolitan of Las Vegas.
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