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Five Steps to Drive Technology Adoption Detailed in New Industry Report by Info-Tech Research Group
To keep up with shifting business needs in a constantly evolving market, it is increasingly imperative that organizations ensure they have the appropriate technologies in place. However, the fast-paced improvements, changes, and resulting obsolescence of certain technologies make it nearly imposs...
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A Customer-Centric Service Desk Is Key to Small Business Expansion, According to Info-Tech Research Group
Small enterprises face similar business challenges as their larger counterparts but with limited resources. As a result, designing a service desk that can support small businesses consistently and maintain the right balance of documentation can be difficult. Further, the substantial workload can ...
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Agile-Friendly Gating and Governance Requires a "Trust but Verify" Approach, says Info-Tech Research Group
Organizations often apply gating and governance procedures to ensure the efficient and effective use of resources. However, Agile project teams often find fault with traditional approaches as they were designed for Waterfall delivery, negating the advantages that Agile methods deliver. To help or...
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IT and Marketing Leaders Must Meet Increasing Customer Expectations for Data Protection and Privacy in Ever-Evolving Legal Landscape, Says Info-Tech Research Group
Organizations are facing increasingly stringent and ever-changing legal obligations regarding the protection of customer rights and privacy, particularly in respect to marketing activities. While employing a privacy-first approach to data protection offers ample benefits and seems simple in theor...
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The Right CRM Can Drive Organizational Growth in a Challenging Economic Market, Says Info-Tech Research Group
Over the last five years, as organizations look to mature their marketing, sales, and customer service capabilities, the market for customer relationship management (CRM) platforms has experienced an explosion of growth. However, despite the importance of CRMs in managing end-to-end customer inte...
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Labor Quality Is Small Enterprises' Biggest Challenge - A Tailored Workforce Plan Can Help, Says Info-Tech Research Group
In an uncertain labor market and economy, almost half of all small businesses are facing difficulties due to staff turnover. Small business leaders are often left at a disadvantage for hiring and retaining the best talent and can face even more difficulty due to a lack of a formal human resources...
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Amid Economic Challenges, Enterprise Printing Is a Hidden Expense That Business Leaders Can Eliminate, Says Info-Tech Research Group
With organizations looking to reduce costs as the world enters a potential economic downturn, enterprise printing expenses have emerged as a concealed cost within the IT landscape. Enterprises may be unknowingly overspending on printing due to the lack of visibility and monitoring, including the ...
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Manufacturing Sector Can Leverage IIoT Both to Compete and to Ensure Regulatory Compliance, Says Info-Tech Research Group
The manufacturing industry continues to face demand for timely and accurate decision making to ensure business growth. However, despite this pressure, many manufacturing units still rely on manual processes and lack the necessary skills and knowledge to meet expectations. A significant factor hin...
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The Top Artificial Intelligence Trends for 2023 Published in Info-Tech Research Group's Latest Report
With AI technologies evolving rapidly, technology leaders must understand and remain ahead of the latest trends and developments. This forward-thinking approach will allow leaders to plan for future investments in AI-powered technologies and systems, drive new strategic business opportunities, an...
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