Organizations can derive business value from Web conferencing. Small enterprises in particular can increase their sales and marketing reach by substituting more affordable virtual meetings for face-to-face meetings. Info-Tech presents and analyzes four case studies of organizations successfully leveraging Web conferencing. This research note covers the following usage areas for Web conferencing:
- Customer service and support.
- Training and distance learning.
- Start-up company new business development and customer support.
- Pre-sales product marketing.
The final section of the note presents key success factors derived from the four usage scenarios.