Tool

Many organizations fail to adequately budget for their collaboration implementations, leading to cost and time overruns. This tool will help you budget for initial platform deployment and ongoing collaboration solution design.

Solution Set

While you likely know the names, leading Web Conferencing vendors have different philosophies, and not all products solve all problems.

Video

Witness the power of this fully armed and operational collaboration system, and ensure you make the best Web conferencing decisions for the enterprise.

Tool

Info-Tech conducted its own market evaluation of six leading Web Conferencing solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy the organization's requirements, before sending out RFPs and scheduling...

Tool

Initial collaboration platform deployment consists of a number of discrete steps, from creating the front-end, support model, and back-end to designing and executing pilot projects. This tool will help serve as the basis for platform deployment...

Job Description

To successfully implement a collaboration platform, put the right people behind the implementation. If the budget allows, hire a dedicated resource to execute the implementation to increase user uptake. The Collaboration Business Analyst plays a...

Tool

Building a library of collaboration solutions for ad-hoc and persistent teams is essential for enabling effective collaboration. This tool assists IT architects and business analysts conducting collaboration pattern matching (pairing the...

Template/Policy

Info-Tech's Annual Audit Template will help you conduct an annual assessment of the existing collaboration environment. It will consider a variety of different factors to construct a strategy for the ongoing operation of the collaboration system.

Video

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the...

Note

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design.

Solution Set

Web 2.0 has added a new set of interaction channels strongly favored by customers, including social channels, requiring organizations to revisit their customer service strategy.

Template/Policy

Documenting social collaboration and E2E interaction strategy into a business plan is a crucial step in planning a social tool implementation. This template builds on the results from the Social Collaboration Maturity and Readiness Assessment...

Tool

Social collaboration tools are invaluable for enhancing employee-to-employee collaboration, but some organizations are better positioned to immediately take advantage of social tools than others. Use this tool to determine, based on your answers...

Video

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration...

Note

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. It's important for managers to embrace, rather than hinder, integration of...

When it comes to UC, the majority of organizations fall short of having a strategic long term vision. Instead, many organizations are phasing in one communications technology at a time to align with management expectations and approvals. Benefit...

Web conferencing has become a common tool for collaboration among employees, customers, and partners. While core Web conferencing features have become commodities, vendors are bringing specialized products to market for training, sales and team...

There are several ways small enterprises can benefit from using Web conferencing services to conduct virtual meetings with both internal and external users. Learn from four case studies on organizations that are successfully leveraging Web...

There are several ways an organization can benefit from using Web conferencing services to collaborate in real-time with both internal and external users. Learn from four case studies on organizations that are successfully leveraging Web...

Customer interactions have become less transactional and more experiential, in part due to the growing acceptance by consumers of new content and collaboration technologies, loosely coupled as "Web 2.0." Organizations need to assess integration...

Due to the growing acceptance of new content and collaboration technologies, customer interactions have become less transactional and more experience-based. Organizations must assess the integration of these technologies, loosely coupled as "Web...

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also...

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also...

In-Depth Report

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A variety of Web-based customer service technologies are available that...

Tool

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. Use this tool to understand the strengths and weaknesses of available...

Tool

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. Use this tool to understand the strengths and weaknesses of available...

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A variety of Web-based customer service technologies are available to small...

Customer service is often cited by clients as the most important consideration when deciding if they will remain with or leave a supplier. Yet companies continue to make common mistakes that force an undesired turnover of desired customers.