Tool

Info-Tech conducted its own market evaluation of six leading Web Conferencing solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy the organization's requirements, before sending out RFPs and scheduling...

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Web conferencing has become a common tool for collaboration among employees, customers, and partners. While core Web conferencing features have become commodities, vendors are bringing specialized products to market for training, sales and team...

Although IP convergence offers a range of opportunities and benefits, it also introduces several critical performance considerations, not all of which are related to network operation. Understand the factors that affect IP voice, video, and...

There are several ways small enterprises can benefit from using Web conferencing services to conduct virtual meetings with both internal and external users. Learn from four case studies on organizations that are successfully leveraging Web...

There are several ways an organization can benefit from using Web conferencing services to collaborate in real-time with both internal and external users. Learn from four case studies on organizations that are successfully leveraging Web...

Enabling access to real-time metrics is central to most efforts for improving call center operations. Enterprises that place critical importance on the performance of their call center should explore real-time middleware platforms that aggregate...

Enterprises that are facing the communication and training challenges associated with a growing, distributed workforce can benefit from having the ability to stream diverse video content to the user desktop. IT leaders should be aware of the...

The ability to stream diverse video content to the user desktop can represent real value for enterprises that are facing the communications and training challenges often associated with a growing, distributed workforce. IT leaders should be...