Reducing Cost-to-Serve: Network & Telephony Services


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This research note applies the Cost-to-Serve cost management approach to identify opportunities for controlling expenses in the network and telephony services area. Coverage includes:

  • Guidance on when this service area is a strong cost management candidate for the organization.
  • Description of specific cost-reduction measures that can be achieved, according to varying time frames.
  • Case studies that provide real-life insight into experiences with these cost-reduction techniques.

The network and telephony services area offers several concrete opportunities for both immediate and long-term expense management.

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