Template/Policy

Committing resources to establishing a set of formal procedures for monitoring and reporting on data center infrastructure service levels is a big investment. This SLA template will help you to document target service levels for the business if...

Template/Policy

Ongoing management of the Service Level Agreement (SLA) and co-location contract is critical for a successful co-location engagement. Assessments should be conducted at least annually to ensure the co-location vendor is complying with the...

IT organizations continue to investigate ways to cut costs and still deliver reliable network services. As a result, evaluating current network management capabilities against actual requirements is a good place to begin. When network service...

Clear and concise service level agreements (SLAs) help to ensure that all of the parties involved in an application maintenance outsourcing (AMO) initiative are on the same page. Learn the ins and outs of AMO SLAs and save time by using the ITA...

As the need for particular maintenance activities waxes and wanes, small enterprise IT managers who outsource their application maintenance often face the challenge of dealing with varying levels of resource demand. Move seamlessly through...

It is definitely feasible for small enterprises to try and provide the same service levels as their larger counterparts. However, budget limitations, available work force, and limited vendor influence can make this a difficult challenge. In...

Many enterprises perceive their IT departments as cost-centers, whereas some see IT as a strategic enabler. Some characteristics of a strategic enabler are going beyond low-hanging fruit when managing costs, using mid and long-term tactics to...

Many enterprises fail to use a consistent methodology to determine and validate the service levels required by their business units. As a result, these network organizations incur excessive costs to maintain and support service levels that...

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

Video

In order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. Learn how to save on the bottom line by viewing...

Video

In order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. Learn how to save on the bottom line by viewing...

Video

In order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. Learn how to save on the bottom line by viewing...

Video

In order to save time and money, IT professionals should look to effective help desk management. Develop a tactical strategy to leverage help desk efforts against the never-ending crush of tickets. Learn how to save on the bottom line by viewing...

Podcast

Effective help desk management can potentially save IT a significant amount of time and money. The key is to develop a cost-conscious strategy that leverages help desk efforts against the never-ending crush of tickets. Use this tactical guidance...

Note

Enterprises looking to reduce costs in the network and telephony services area can make significant headway in reducing expenses without reducing quality of service. First, determine which areas have potential for cost savings, then assess how...

Enterprises can contract out an increasing number of services currently done in-house (or not at all) to reduce IT costs. Each of these initiatives creates dependency on suppliers. Follow Info-Tech's five-step process to improve the odds that a...

It is an excellent practice for IT to establish a Service Level Agreement (SLA) with the business units it serves. However, it is dangerous to establish targets that exceed current experience without ensuring additional resources and funding.