Tool

Formally or informally, the business has expectations with regards to the service levels of the data center infrastructure. To begin the process of improving delivery of IT's services and transactions to the business, use this tool to help...

Solution Set

Service Level Agreements (SLA) are the intersection between the provisioning of bulk data center services at lowest cost, and the measurable (and unmeasurable) business service expectations. Data centers are structured to provide lowest-cost,...

Template/Policy

Implement Info-Tech's IT support policy to curb rogue IT support, ease the burden on the help desk, and reclaim lost money.

Template/Policy

Small enterprises that engage in application maintenance outsourcing (AMO) need solid service level agreements (SLAs) to start the relationship off on the right foot. Use this customizable AMO SLA template to ensure that the organization...

Performance scorecards (PSCs) provide an efficient way for small enterprises to track provider performance in application maintenance outsourcing (AMO) relationships. Successfully manage the AMO initiative by learning more about how to use PSCs...

Any enterprise can be adversely impacted by poor vendor performance - especially when it is a key vendor. These vendor problems can be especially traumatic for small enterprises with little or no recourse. As a result, IT managers should make it...

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

Note

Enterprises looking to reduce costs in the network and telephony services area can make significant headway in reducing expenses without reducing quality of service. First, determine which areas have potential for cost savings, then assess how...

Most IT decision makers are struggling to optimize IT performance measurement, delivery, management, and reporting. Broadly defined, these activities can be grouped together and defined as "IT service management." Understand where the enterprise...

IT departments that have a mandate to act as internal service providers must become a business within a business. Instead of simply focusing on the maintenance of activities and assets, IT must manage resources in a manner consistent with...