Solution Set

This solution set will help you understand how to implement a BPM initiative regardless of the level of technology that will be used to support the initiative. It will provide insight and guidance on technology solutions available to assist with...

Template/Policy

A Project Charter is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a BPM implementation on track.

Solution Set

As software markets mature, the need for a high level of software quality steadily increases.

Tool

Info-Tech conducted a market evaluation of eight leading Software Test Management (STM) solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy the company's requirements, before sitting down with dealers and...

Note

As software complexity grows and test cycles shrink, the risk of untested code greatly increases.

Note

Organizations are feeling increasing pressure to build a presence in the social media space. However, social media projects should all be paired with some level of social analytics. Develop a clear idea of what you are trying to achieve and the...

Solution Set

Leverage social analytics to better achieve the goals your organization has set forth for social media projects.

Tool

This tool will assist you in determining at which maturity stage your organization's social analytics initiative is, including what factors are keeping you from progressing to the next stage.

Job Description

To successfully manage social analytics initiatives, assign the right person with the right skills to serve as a Social Analytics Specialist.

Vendor Research

This report is designed to aid vendors and solution providers in better understanding the market dynamics surrounding Social Media Management Platforms (SMMPs). It will also help in the process of marketing and selling SMMP solutions.

Note

Managing and analyzing social channels is becoming increasingly complicated, yet essential for organizations that interact with customers through social media. Selecting and implementing an SMMP can help reign in the complexity of social media...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities that your organization requires in a Social Media Management Platform (SMMP).

Tool

After responses to an RFP have been received, enterprises considering social media management platforms need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Template/Policy

Use this template to help create a request for proposal (RFP) that lists features of a Social Media Management Platform (SMMP) according to your business requirements.

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Note

Managing IT's portfolio of projects doesn't have to be a constant headache. Setting realistic goals, evaluating the organization's process capabilities, and selecting the appropriate tools will improve your chances of managing the portfolio...

Video

With this solution set, Info-Tech takes a look at the impact of the energy crisis and global recession on Green IT, what we can learn from these events, and how to maximize the benefits of Green IT today.

Tool

Energy measurement provides hard data on how IT energy costs impact the bottom line, which fuels the business case for exploring Green IT initiatives. Energy measurement also provides the data necessary to make strategic business decisions. You...

Template/Policy

An annual sustainability review is an effective mechanism for communicating organizational goals, gaining staff buy-in, and driving continual improvement. Organizations that are most successful with their Green IT initiatives treat...

Solution Set

Organizations are looking for creative strategies to cut costs and be more efficient as IT budgets shrink, and have not fully leveraged the potential of Green IT to meet both needs.

Note

Organizations that define clear environmental goals and measure energy usage have both the leadership and data required to make a strong business case for Green IT initiatives.

Tool

Formally or informally, the business has expectations with regards to the service levels of the data center infrastructure. To begin the process of improving delivery of IT's services and transactions to the business, use this tool to help...

Solution Set

This solution set will help you assess your current systems management environment, business needs, and create a plan to move to service-centric systems management.

Sentilla, one of several vendors in a growing category of off-the-shelf data center energy measurement solutions, recently announced the release of Sentilla Energy Manager 3.0. This release introduces several features and enables energy...

IP-based video surveillance offers a number of operational advantages over legacy Closed Circuit TV (CCTV) monitoring systems and has become the basis for most new building security deployments. IT leaders need to be prepared to take on an...

Template/Policy

Writing IT policies from scratch is onerous and time consuming, but policies are mandatory in most enterprises. Why work harder than you have to? Use this collection of leading policies as a platform for policy portfolio development.

(9-Sep-09) Vero Beach, Fla.-based SpectorSoft makes its case for corporate monitoring software. Plus, a pair of Info-Tech Research Group analysts weighs in on what companies should know before they get into the technology

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

Note

Info-Tech sees increased interest in energy measurement solutions for data centers and end-user infrastructure. However, such solutions are unlikely to make attractive projects unless IT can roughly quantify the true cost of electricity as...

Premium Resource

Portfolio monitoring is a management level process for managing the successful delivery of projects across the organization. Since managers are not part of the day-to-day operations of projects, it is important for them to stay informed of...