Many organizations will continue to operate legacy PBX equipment until a migration to IP Telephony (IPT) is justified by business needs. However, IT leaders face inevitable future upgrade scenarios and must get up to speed with the technology...

Template/Policy

Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final selection criteria. Use this RFP template when soliciting vendor responses.

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

Note

Enterprises looking to reduce costs in the network and telephony services area can make significant headway in reducing expenses without reducing quality of service. First, determine which areas have potential for cost savings, then assess how...

Without fail, uncertain economic times bring IT budgets under closer scrutiny and this often results in communications services being identified as a cost cutting target. IT leaders must determine whether investing in a new on-premise phone...

IP-based trunking services represent a significant and increasingly viable voice services solution for today's enterprises, particularly for redundant connectivity. IT leaders must understand the opportunities and implications associated with...

VoSKY's Skype-based call trunking solution may draw the interest of organizations that are looking for cost effective opportunities to scale their expanding communications infrastructure. IT leaders should explore the merits of the VoSKY...

For many enterprises that have made the decision to pursue Unified Communications, Microsoft's Office Communications Server 2007 product has considerable appeal, offering flexible deployment and tight integration for Microsoft-centric IT...

With recent major platform releases, IBM and Microsoft have shrewdly imposed their presence on the budding enterprise Unified Communications (UC) market. Enterprises currently exploring the UC technology and solutions space should understand...

Although IP softphones have emerged as a practical and low cost alternative to desk phones for many environments, organizations need to look beyond financial factors when evaluating adoption. Enterprises that are planning an IP Telephony...

Dell's new partnership with Fonality positions it as an unlikely but important new entrant in the increasingly competitive small enterprise IP telephony space. While it lacks telephony experience, Dell's size, sales, and distribution strengths...

IT leaders in small enterprises need to look beyond financial factors when evaluation the adoption of IP softphones. Understand the scope of benefits and tradeoffs associated with softphones.

Enterprises that have identified a business need to migrate to IP Telephony (IPT) face several challenging decisions. While considerable time and effort typically go into evaluating different products and vendors, enterprises must ensure that...

Hosted VoIP represents a compelling enterprise IP Telephony (IPT) option that is being increasingly explored by smaller organizations. Considering the current bloat within the hosted VoIP market and the risks associated with outsourcing...

Enterprises investigating hosted VoIP services face a wide array of providers and solution offerings from which to choose. Considering the still moderately-high risk associated with outsourcing voice services, it is incumbent on IT leaders to...

Job Description

The Telecommunications Analyst's role is to coordinate strategies for - and ensure the integrity of - in-house voice, data, and video equipment and its associated network connections. This includes configuring and optimizing all telephone...