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IT Asset Management (ITAM) benefits are most readily available with the use of automated tools. The ITAM Vendor Landscape will help you choose the tool that is right for your organization.

Template/Policy

In complex, multi-vendor data center environments, a contract management policy is an essential control tool used to minimize the risk and maximize the benefits of vendor contracts to the enterprise. Establish a data center contract management...

One way that IT professionals can attempt to cut costs is by negotiating for lower pricing from vendors. On the surface it might appear difficult to negotiate for a lower price with a vendor that is IT's top pick, however this process doesn't...

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IT depends heavily on external vendors to deliver key services that depend primarily on people. These include consulting, custom development and help desk services. The quality of people services can be uncertain, and active vendor management is...

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IT depends heavily on external vendors to deliver key services such as telecommunications, software maintenance and hardware delivery. To ensure that vendors understand the customer's expectations and deliver to them, organizations should follow...

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

All organizations buy products and services from a variety of vendors. Unfortunately, by failing to consolidate purchases, many are overpaying the vendors and overspending on vendor management. In addition, they may be receiving a lower quality...

Premium Resource

A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team will determine whether the selected vendor will have any difficulty...

Note

Enterprises looking to reduce costs in the network and telephony services area can make significant headway in reducing expenses without reducing quality of service. First, determine which areas have potential for cost savings, then assess how...

Software licenses represent a material part of every IT budget. They can be complex to negotiate and are often forgotten after a contract is signed. Understand how to better negotiate license agreements in the first place, and how to renew them...

Case Study

Small and mid-sized enterprises (SMEs) continue to seek new ways to cut costs and reduce spending. With a 78% chance of successfully delivering on anticipated cost reduction, vendor management represents one area where costs can quickly and...

Tool

Selecting an appropriate purchase requires balancing out purchase significance with the appropriate amount of research, evaluation, and purchase process formality. Too involved a process can be a waste of time, but skipping important steps in...

A vendor management office (VMO) can significantly reduce expenses by planning and optimizing IT's purchases of products and services. Moreover, certain vendors are prime cost reduction candidates. In this research note, learn how the VMO can...

Despite heavy government intervention to allay further financial crises, many US and Canadian Information Technology leaders are anticipating budget impact from the downturn and should be preparing to manage with less, a recent poll by Info-Tech...

Recent Info-Tech research found that continuous vendor management can significantly reduce expenses by timing, planning, and optimizing IT's purchases of products and services. In this first note of three, learn about the common characteristics...

Contract negotiation can delay the beginning of urgent work. In some cases, a contract is unnecessary. Use a Letter of Agreement (LoA) to kick-start urgent work or to replace a formal contract.

Template/Policy

Use this template to develop a Letter of Agreement with a supplier. This Letter serves as a replacement for a contract in simple cases, or as an interim agreement that allows urgent work to start while a contract is being finalized.

Template/Policy

It is essential that outsourcing contracts accurately and completely address all key aspects of agreements between the customer and the outsourcer. Use this checklist to verify whether an outsourcing agreement is complete.

Including right to audit clauses is common practice, but don't allow the rights of the vendor to bring unfair additional costs and hassles. Take the time to negotiate fair audit clauses when reworking future software licensing agreements.

When an enterprise allows a communication service contract to renew automatically, the enterprise pays more than it should. Save money and get the best services available by actively managing the renewal of communication service contracts.

Enterprises can contract out an increasing number of services currently done in-house (or not at all) to reduce IT costs. Each of these initiatives creates dependency on suppliers. Follow Info-Tech's five-step process to improve the odds that a...

Premium Resource

This guide gives directions on how to effectively plan and execute a physical relocation. Every aspect of relocation that involves IT is covered in detail.

Job Description

The role of the Software Licensing Manager is to support, manage, and administer contracts for software and application services and products across the organization. This includes overseeing technology spending, managing a repository of...