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Unleash the True Value of IT by Transforming Into a Service Provider

Earn your seat at the table and influence business strategy by becoming an IT service provider.

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IT organizations are at risk of being outsourced because they are viewed as:

  • A cost center rather than a value generator
  • A replaceable utility instead of a reliable resource
  • An order taker and not a strategic partner

The service provider journey benefits both the business and IT:

  • Increase alignment between the business and IT by beginning to speak the same language and working toward the same objectives
  • Increase the perceived value of IT by articulating the value of each service
  • The business receives the benefit of having a new strategic partner with strong subject expertise in the field of technology

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Project Outline

The Purpose

  • Scope the project to determine if your objectives align with what the blueprint can help you accomplish.
  • A walk-through of what to expect for the remainder of the project.

Key Benefits Achieved

  • Expectations of what the remainder of the project might look like.

Activities: Outputs:
1.1 Learn about the service provider journey
  • An understanding of what the journey can do for your organization
1.2 Identify project team and leader
  • Suitable project team and leader
1.3 Identify objectives
  • SMART objectives that align with business strategy
1.4 Analyze stakeholders
  • Understanding of benefits for each stakeholder
1.5 Plan communication
  • Communication plan targeted for each stakeholder
1.6 Complete the assessment
  • Thoroughly completed assessment

Module 2: Results Day

The Purpose

  • Determine if the right project team has been assembled.
  • Create a communication plan.
  • Develop a strong tailored change message to ensure buy-in across the organization at all levels.

Key Benefits Achieved

  • Change message tailored for each stakeholder affected by the roadmap.
  • Clear and crisp communication strategy for the remainder of the roadmap.
  • Identification of communication channels.

Activities: Outputs:
2.1 Analyze results from assessment: both foundational and pillar.
  • Understanding of how the results are interpreted in relation to the blueprint
2.2 Identify gaps in either culture or structure.
  • Defined future state and clear plan as to how to achieve it
2.3 Understand culture and structure.
  • Understanding of the combination of how structure and culture are related

Module 3: Assessment

The Purpose

  • Define target state and where you would like to see future assessment results take you.
  • Determine which foundational adjustments on the roadmap are necessary using the decision tree.

Key Benefits Achieved

  • Understanding of why culture and structure are so foundational to becoming a strategic partner.
  • Clear vision of the target state culture and structure.

Activities: Outputs:
3.1 Start roadmapping foundational elements from the previous analysis.
  • Foundational components to transform into a strategic partner
3.2 Analyze results from the pillar assessment.
  • Roadmap initiatives that are necessary to develop to reach maturity
3.3 Begin planning for roadmap initiatives.

Module 4: Roadmap

The Purpose

  • Identify which other materials are needed to complete the service management roadmap.
  • Order the initiatives.

Key Benefits Achieved

  • Direct access to other resources that can help with the completion of the roadmap.

Activities: Outputs:
4.1 Start to roadmap service provider initiatives.
  • Roadmap and plan for the remaining service management initiatives
4.2 Identify estimated time frames and completed dependencies.
  • Preparation for dependencies and timetables for completion
4.3 Complete roadmap deliverable.
  • Completed roadmap tool
4.4 Identify next steps.
  • Links to related material/frameworks
4.5 Consider ways to measure and monitor progress.
  • Measurements of completion
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