Unleash the True Value of IT by Transforming Into a Service Provider
Earn your seat at the table and influence business strategy by becoming an IT service provider.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.IT organizations are at risk of being outsourced because they are viewed as:
- A cost center rather than a value generator
- A replaceable utility instead of a reliable resource
- An order taker and not a strategic partner
The service provider journey benefits both the business and IT:
- Increase alignment between the business and IT by beginning to speak the same language and working toward the same objectives
- Increase the perceived value of IT by articulating the value of each service
- The business receives the benefit of having a new strategic partner with strong subject expertise in the field of technology
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Project Outline
The Purpose
- Scope the project to determine if your objectives align with what the blueprint can help you accomplish.
- A walk-through of what to expect for the remainder of the project.
Key Benefits Achieved
- Expectations of what the remainder of the project might look like.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Learn about the service provider journey |
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| 1.2 | Identify project team and leader |
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| 1.3 | Identify objectives |
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| 1.4 | Analyze stakeholders |
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| 1.5 | Plan communication |
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| 1.6 | Complete the assessment |
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Module 2: Results Day
The Purpose
- Determine if the right project team has been assembled.
- Create a communication plan.
- Develop a strong tailored change message to ensure buy-in across the organization at all levels.
Key Benefits Achieved
- Change message tailored for each stakeholder affected by the roadmap.
- Clear and crisp communication strategy for the remainder of the roadmap.
- Identification of communication channels.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Analyze results from assessment: both foundational and pillar. |
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| 2.2 | Identify gaps in either culture or structure. |
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| 2.3 | Understand culture and structure. |
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Module 3: Assessment
The Purpose
- Define target state and where you would like to see future assessment results take you.
- Determine which foundational adjustments on the roadmap are necessary using the decision tree.
Key Benefits Achieved
- Understanding of why culture and structure are so foundational to becoming a strategic partner.
- Clear vision of the target state culture and structure.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Start roadmapping foundational elements from the previous analysis. |
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| 3.2 | Analyze results from the pillar assessment. |
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| 3.3 | Begin planning for roadmap initiatives. |
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Module 4: Roadmap
The Purpose
- Identify which other materials are needed to complete the service management roadmap.
- Order the initiatives.
Key Benefits Achieved
- Direct access to other resources that can help with the completion of the roadmap.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Start to roadmap service provider initiatives. |
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| 4.2 | Identify estimated time frames and completed dependencies. |
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| 4.3 | Complete roadmap deliverable. |
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| 4.4 | Identify next steps. |
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| 4.5 | Consider ways to measure and monitor progress. |
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