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Push Organizational Change to the Front Lines

Engage managers and supervisors in organizational change management success.

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Failure to properly plan and manage the implementation of change can result in:

  • Poor end-user adoption rates
  • Angry stakeholders and low morale
  • Unrealized benefits

Effectively planning and managing change implementations results in:

  • Successful end-user adoption
  • High satisfaction with IT
  • The realization of project benefits

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Assess OCM Capabilities

The Purpose

Assess the current state of organizational change management (OCM) and establish a realistic target state.

Key Benefits Achieved

Realistic and well-informed workshop goals.

Activities: Outputs:
1.1 Introductions and workshop expectations activity
  • Realistic workshop goals and expectations
1.2 OCM SWOT Analysis
  • OCM SWOT Analysis
1.3 Assess pain points and analyze root causes
  • Root cause analysis

Module 2: Analyze Impact of the Change

The Purpose

Develop a methodology for analyzing change impacts on specific stakeholders early in project planning.

Key Benefits Achieved

A more informed approach to project and change management planning that takes into account specific change impacts on individuals.

Activities: Outputs:
2.1 Analyze the impact of the change across multiple dimensions and team members
  • Impact analysis
2.2 Create an impact management plan
  • Impact management plan
2.3 Develop stakeholder-specific communication plans
  • Message canvas and communication plan

Module 3: Develop Employee Coaching Plans

The Purpose

Develop a framework for frontline managers to better transition their teams through change.

Key Benefits Achieved

Better prepared frontline managers and happier frontline staff.

Activities: Outputs:
3.1 Review change reaction model
  • Change reaction personas
3.2 Design situational awareness activities for frontline employees
  • Methods for building change awareness and knowledge
3.3 Document change engagement activities
  • Tactics for building frontline desire to accept the change
3.4 Design a process to monitor change adoption
  • Approaches and metrics to reinforce the change and ensure its adoption

Module 4: Prepare Employee Training Plans

The Purpose

Analyze and document the training needs of staff to support future state roles.

Key Benefits Achieved

  • A skills and knowledge gap analysis
  • Better prepared staff to transition to the future state

Activities: Outputs:
4.1 Map out future state activities for team roles
  • Training Plan Requirements
4.2 Assess skills and knowledge requirements and analyze gaps
  • Training Management Plan Tool

Module 5: Prepare Frontline Managers

The Purpose

Review communication best practices and tactics for dealing with emotional responses to change.

Key Benefits Achieved

Frontline managers who are better equipped to deal with the emotional side of change.

Activities: Outputs:
5.1 Communication best practices
  • Guiding principles for the change
5.2 Dealing with emotional responses to change
  • Resistance management plan
5.3 Role playing activity
  • Insights generated from role playing activity
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