Drive Adoption and Value From Organizational Change

Champion OCM and leave nothing behind.

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Emerging technologies and the ever-changing landscape require significant organizational changes led by IT. However:

  • People believe that they can change or transform the organization simply by implementing technologies.
  • The project and/or program might be completed but the value anticipated is never perceived or sustained.
  • Not only objectives are not being achieved, but IT’s relationship with other business areas could be erode.

Effectively planning for the people-side of change will result in the change being adopted and sustained long-term by:

  • Initiating OCM with the origin of the idea and supporting people throughout the process to ensure engagement and commitment.
  • Assess readiness and stakeholders to create a customized, relevant, and detailed action plan to effectively address change.
  • Developing a flexible OCM strategy that will be revisited and refined in different moments during the change process to ensure it remains effective and relevant.
  • Take the time upfront to be planful about change and sustainment strategies and accountabilities.

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Module 1: Answer “Why and What?”

The Purpose

Assess the organization’s OCM maturity and the drivers forcing the organization to change.

Key Benefits Achieved

  • Understand organization’s current strengths and weaknesses regarding OCM, the purpose of the chosen change, and develop a compelling future-state vision.

Activities: Outputs:
1.1 Assess the current OCM maturity.
  • Cultural readiness and process maturity results
1.2 Define the change pilot.
1.3 Identify change drivers, value sources, and create a purpose statement.
  • Purpose statement
1.4 Create a change vision statement.
  • Vision statement

Module 2: Prepare and plan the change

The Purpose

Assess impacts, risks, analyze impacted groups to identify the required change team and break change into critical change moments.

Key Benefits Achieved

  • Clear understanding of impacts, risks, and impacted groups’ needs.
  • Defined change team, roles, and responsibilities.
  • Overall change broken into digestible critical change moments with identified metrics.

Activities: Outputs:
2.1 Assess organizational change impact.
  • Identified impacts and risks
  • Risk score and rating
2.2 Analyze impacted groups/individuals.
  • Impacted groups/individuals map
  • Impacted groups/individuals network
2.3 Define the change team and roles.
  • Identified change team and RACI matrix
2.4 Break change vision into critical change moments.
  • Critical change moments, owners, targeted dates, dependencies, success criteria and celebrations
2.5 Identify success metrics.
  • Defined success metrics

Module 3: What to expect during the change process

The Purpose

Create tailored communications, training, resistance management and feedback gathering plans.

Key Benefits Achieved

Tailored plans to fulfill impacted groups/individuals needs rather than leaders’ guesses.

Activities: Outputs:
3.1 Create a communications plan.
  • Communications plan
3.2 Identify gaps and plan for required training.
  • Training plan
3.3 Define resistance management tactics.
3.4 Define feedback gathering and evaluation methods.
  • Feedback gathering plan

Module 4: Achieve and sustain the intended value

The Purpose

Plan upfront a sustainment strategy.

Key Benefits Achieved

Clearly identified required sustainment components and plans to implement them.

Activities: Outputs:
4.1 Identify the required sustainment components.
  • Sustainment plan
4.2 Plan for post-project sustainment, and benefits realization accountabilities.
  • Accountabilities and RACI matrix for benefits realization after the project is closed
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