Roundtable: Build a Responsible AI Playbook for Underwriting and Claims

AI is becoming deeply embedded in underwriting and claims decisions, influencing risk selection, pricing signals, triage, fraud detection, settlement recommendations, and payout outcomes. These decisions carry direct financial, regulatory, and customer trust implications, yet many insurers lack a consistent, decision‑level approach to governing how AI is used. As a result, responsible AI conversations often stall between abstract principles, policy checklists, and inconsistent practices across teams.

This webinar focuses on how insurers can operationalize responsible AI by anchoring governance and controls to the actual decisions AI influences in underwriting and claims. The session explores a decision‑oriented playbook that clarifies which decisions can be automated, which must remain human‑led, and what minimum controls are required to ensure fairness, explainability, and accountability.