Video Previewplay

Blueprint Overview: Service Desk Future Trends

Due to the 2020 pandemic, millions of workers were forced to work remotely, and this has now become the new model of work for many businesses. In this research, we have identified trends in service management that should be part of a service desk's long-term roadmap and will impact day-to-day service desk work.

Featured Speaker

Mahmoud Ramin, PhD

Senior Research Analyst
Read Bio

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019