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New Updates of ManageEngine to Facilitate IT Services

Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive analysis is a new feature added to Analytics Plus.

With this new feature, Zia can interpret commands, either text or voice, to generate visualizations and offer suggestions. With the implemented AI system, users can also train it to provide better results. As a result of this update, Zia helps non-technical users to analyze data without any programming knowledge.

With the addition of predictive analytics in Analytics Plus, service desk teams will be better able to predict daily, weekly, and monthly incidents by pulling data from ManageEngine’s integrated Applications Manager, OpManager, and SupportCenter. Using applied algorithms to analyze data will help to predict service failures, thus enabling the support team to proactively prevent those failures.

Sample conversation with Zia. Source: ManageEngine.

Our Take

AI-based systems are especially useful for organizations with complex environments that deal with many incidents. IT teams have too much data to analyze quickly, and where uptime is critical, reducing time to resolve incidents or preventing them entirely is the desired outcome. As AI technology is becoming popular, service management vendors are integrating AI as part of their overall solutions, which leads to faster assessments, faster troubleshooting, and more efficient IT services. However, it may take a while to make and enforce the algorithms that clients would find most relevant to their practices.

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