Comprehensive software reviews to make better IT decisions
NEC and Intermedia Announce UNIVERGE BLUE
NEC customers now have access to a new set of cloud-based communications and collaboration solutions through NEC’s partnership with Intermedia, a cloud communications provider. Primarily aimed at small and medium-sized enterprises (SMEs), this new set of solutions is titled UNIVERGE BLUE and has offerings in the following areas:
- UNIVERGE BLUE CONNECT: A Unified Communications as a Service (UCaaS) solution that is accessible through NEC desk phones, mobile, and desktop applications.
- UNIVERGE BLUE ENGAGE: A Contact Center as a Service (CCaaS) solution that scales from single channels for SMEs to a large omnichannel environment. This solution integrates either with CONNECT or as an overlay for existing private branch exchange (PBX) systems.
- UNIVERGE BLUE MEET: A conferencing and collaboration solution that enables screenshare, remote control, recording, transcriptions, and integrations with Office 365 and G Suite. It also offers webinar scaling of up to 1000 participants.
- UNIVERGE BLUE SHARE: A file sync, share, and backup solution with built-in antivirus.
NEC emphasizes its “dynamic delivery” options, enabling customers to choose whether to move fully into the cloud for its services or retain a hybrid connection.
UNIVERGE BLUE is now live in the US and Canada, with upcoming launches in Europe, the Middle East, and Africa (CY20, Q3); Australia (CY20, Q4); and the rest of the world (CY21, Q1).
Source: NEC Unified Communications Scorecard at SoftwareReviews. Accessed June 29, 2020.
NEC was an Info-Tech 2020 award winner for its UCaaS offering. These offerings are now bolstered through its partnership with Intermedia. For NEC customers looking for cloud-based communications and collaboration solutions that readily integrate with their current system, UNIVERGE BLUE will be a welcome announcement. If an organization can unify its toolset into one platform, without having to go through the pains of trying to configure a third-party solution, securing endpoints becomes much easier. This also reduces the typical pains of vendor management, end-user confusion from having to switch between apps, and costs of implementation.
Of course, UNIVERGE BLUE is not intended as a best of breed; organizations will need to ensure they have a good pulse of what capabilities end users need to meet their workflows. However, UNIVERGE BLUE meets all table-stakes capabilities and will certainly be the default for NEC customers before they need to look elsewhere.
Want to Know More?
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.