Comprehensive software reviews to make better IT decisions
HCL Roadmap Bolsters Connections
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. Acquired from IBM in 2019, Connections now forms a fundamental part of HCL’s collaboration suite, which also includes "SameTime" (chat and video conferencing) and "Notes" (email).
Connections’ capabilities focus on building a collaboration environment that enhances community interaction and information sharing. Its powerful search engine enables users to discover information quickly and efficiently, including files and local expertise. Its major functionalities include:
- Creating flexible workspace pages for teams to collaborate in.
- File sharing and editing.
- Building wikis and enabling forums.
- Task management with “Activities Plus.”
- Efficient onboarding of new users through “Touchpoint.”
Connections has multi-deployment and platform options, giving organizations flexibility for implementation.
For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.
For organizations already leveraging HCL Technologies’ broader ecosystem, the continued development and functionality enhancements of Connections are a welcome addition to HCL’s collaboration portfolio. Keeping within the same ecosystem for messaging, video, file sharing, file editing, and task management is a boon to user satisfaction, preventing users from having to switch between applications. Moreover, with Connections’ search engine tool, users will save time and effort trying to find lost information or discovering if a fellow colleague has expertise to lend on a particular problem.
It makes sense that Connections has recently focused on integrating with Microsoft 365. Microsoft’s applications are a fundamental part of most organizations, and Connections must integrate with and enable the use of these apps in some way to ensure a unified user experience. However, if an organization already has a governance plan for Microsoft 365 (including the use of Teams, OneDrive, SharePoint Online, Planner, and so on), it is not immediately clear what additional benefit organizations will get from using Connections. Organizations not already tied into HCL’s ecosystem would not appear to gain a large value-add for also adopting HCL’s collaboration suite.
If your organization is struggling to form a governance plan for Microsoft 365, explore Info-Tech’s Govern Microsoft 365 blueprint to start building your strategy.
Source: Info-Tech Research Group’s Govern Microsoft 365. Accessed March 31, 2021.
Want to Know More?
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
This note highlights the top three trends to watch for in the 2021 UCaaS market.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.