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Google Cloud Introduces a Premium Support Offering – What Took Them So Long?
Google has announced a premium support plan for its cloud customers, promising a 15-minute response to the highest severity tickets. Google’s cloud has long struggled with enterprise customers – especially when compared to giants Microsoft and AWS – and this announcement is the latest incarnation of Google’s push to better serve a critical constituency.
The new service brings Google Cloud’s offering in-line with that already available with G-Suite. Pricing is based on monthly cloud spend with a base cost of $12,500/month. That’s roughly $150,000/year, which highlights who Google is targeting with this offering.
For that money, Premium Support customers will have access to technical account managers, “context aware” expertise, configuration of third-party technology, and access to training materials (among other features).
Source: Google Cloud
It is clear that Google is targeting AWS and Azure enterprise customers with this new push. Will it work?
Google’s cloud technology has historically suffered from a lack of organizational focus on the enterprise. Google’s decision to hire Thomas Kurian, former Oracle VP, got the enterprise sales/service ball rolling in earnest. Over the past year or so, Google has pivoted to be more friendly to the enterprise. Premium Support is the latest step in that evolution, a further sign that the search engine giant is serious about attracting the largest customers away from Amazon and Microsoft. For those customers hesitant to adopt Google’s services based on concerns about its commitment to enterprise support, this is a huge development. For those who want more (perhaps enforceable SLAs rather than Google’s “SLOs”), it might be worth holding out for the evolution to continue.
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Microsoft Cloud Services Usage Surges 775% for Teams in Regions With Enforced Social Distancing – Part 2
Experiencing issues when using Microsoft online services? You are not alone. Capacity constraints were being hit, pre-COVID-19, and usage has surged in regions with enforced social distancing.
Microsoft Announces Expansion of Azure Canadian Infrastructure, Offers Data Residency and High Availability
In January, Microsoft announced what it’s calling “the largest expansion of its Canadian-based cloud computing infrastructure” since 2016. Additional availability zones and services will increase capacity for cloud-hungry Canadians, and the addition of an Azure ExpressRoute site in Vancouver will guarantee security and performance in a regulated jurisdiction.
Microsoft’s announcement that server-side encryption with customer managed keys for Azure Managed Disks is now available is welcome news for security-minded public cloud customers. Managing one’s own keys in a cloud environment can be an important step in complying with regulatory requirements, and this new feature should open Azure Managed Disks to a wider group of customers who may have held back for this reason.
Amazon Web Services (AWS) has provided its customers with better options for Virtual Private Cloud (VPC) ingress routing. Customers will have to consider which works best for their needs.
AWS VPC Traffic Mirroring gives customers more visibility for out-of-band traffic inspection. This feature is another useful tool for monitoring in the AWS cloud.
Microsoft Cloud Services Usage Surges Over 700% in Regions With Enforced Social Distancing: How Could This Impact Your Organization?
Organizations have been running into capacity constraints on cloud infrastructure in regions with enforced social distancing due to COVID-19. Having a back-up plan will be critical to your business continuity plans.
Microsoft has added six months of additional support to Windows 10 Enterprise and Education 1709. This will help reduce pressure to upgrade and provide support in the interim as companies focus on business continuity plans due to COVID-19.
Microsoft’s deep pockets and Financing division can save your IT budget. If your Enterprise Agreement is coming up for renewal in the next six months, we will likely be in an economic downturn.
A year has passed since Microsoft converted Premier Support to Unified. High costs, little information, and few comparable options make it difficult for many organizations to decide whether to keep Unified Support, find an alternative, or drop it all together.