Comprehensive software reviews to make better IT decisions
Dynatrace Offers Service to Improve SDLC
APM vendor Dynatrace is offering a service to help its customers improve their SDLC. This offering aligns with an overall shift in the IT marketplace.
Founded in 2006, in its earlier iteration, Dynatrace was among the earliest APM providers in the marketplace, focusing on traditional on-premises application monitoring capabilities.
In 2012, Dynatrace decided to build a completely new solution to deal with the changes taking place as a result of the rise of cloud and containers. This new solution ultimately became its flagship namesake platform in 2016.
But Dynatrace didn’t just modernize its monitoring platform, it also modernized its SDLC in line with the changes we’ve seen taking place with the rise of DevOps. It went from two releases per year to 25 releases per year.
Dynatrace found its customers asking, “how did you do this?” There was so much demand that Dynatrace created a consulting service, called Autonomous Cloud Enablement (ACE), in which it helps customers improve their SDLCs to achieve more frequent releases, higher throughput, and higher quality.
ACE does this by helping IT organizations build effective delivery pipelines and automating portions of cloud operations.
Dynatrace’s offering of ACE to its customers to improve their SDLCs is in line with a shift Info-Tech has observed in the enterprise software industry for several years now: the shift toward an advisory and partnership relationship, where greater value is placed on the vendor’s expertise.
This is different from the old model (perhaps unfortunately still all too common) where vendors would try to milk their customers for support costs. In the new model, vendors offer services as value-adds that teach their customers new things and help their customers to expand their capabilities in terms of processes rather than just technology.
Info-Tech expects this trend to continue, as the improvement in software development tools and technology makes more and more features and capabilities into commodities, forcing vendors to differentiate more in the relationships they build with their customers.
Want to Know More?
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.