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Zoom Video Communications Inc.

Zoom Virtual Agent

Composite Score

6.5 /10

CX Score

7.1 /10

5 Reviews Write a Review

What is Zoom Virtual Agent?

Empower customers to resolve complex issues faster and tackle end-to-end challenges independently, on their channel of choice. Deliver fast, personalized, delightful experiences at scale with the next generation of Zoom Virtual Agent, available for voice and chat — powered by Zoom’s AI-first platform and advanced agentic framework.

Company Details

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Zoom Virtual Agent Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

67 Likeliness to Recommend

80 Plan to Renew

70 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Virtual Agent?

0% Negative

20% Neutral

80% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

Cons

Less Performance Enhancing
Under Delivered

Feature Ratings

Average 68

Generative AI

Other Integrations

Learning and Adaptability

Personalized Service

Workflow Processing

Artificial Intelligence Engine

Translation

Intent Extraction

Natural Language Processing

Retrieval augmented generation

Leads Generation

Vendor Capability Ratings

Average 72

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features

Zoom Virtual Agent Reviews

Gauri K.

Role: Sales Marketing
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2026

Even a non tech person can love this tool

Likeliness to Recommend

6 /10

What differentiates Zoom Virtual Agent from other similar products?

So, I felt the integration and easy to use features make it very smooth, although I took some time to learn the entire system first, bit overwhelming when I transitioned from the previous one but the overall functionality and ease of use is what I like the most

What is your favorite aspect of this product?

Easy to use and seamless integration with the zoom model is what makes it best.

What do you dislike most about this product?

Sometimes reaching out to customer support, sometime:)

What recommendations would you give to someone considering this product?

I would say try it for a day or 2 before jumping to another one. There’s a lot to discover that you'll only understand once you spend some time. There are features like Data dictionary and 24hour Inactive engagement windos which came to my best use later once I got a hang of the tool. So spend time in discovering the tool and you’ll definitely find the best use case for your workflow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Virtual Agent

What is Zoom Virtual Agent?

Company Details

Need Assistance?

Zoom Virtual Agent Ratings

67 Likeliness to Recommend

80 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoom Virtual Agent?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Generative AI Ability to use Gen AI to enhance the conversation

Other Integrations Ability to synchronize with other chat options and ITSM tools

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Translation Supports automatic translate to multiple languages.

Intent Extraction Ability to extract the actions that user has performed

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Virtual Agent Reviews

Gauri K.

Even a non tech person can love this tool

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Generative AI

Other Integrations

Learning and Adaptability

Personalized Service

Workflow Processing

Artificial Intelligence Engine

Translation

Intent Extraction

Natural Language Processing

Retrieval augmented generation

Leads Generation

Vendor Capability Ratings

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features