What is Zendesk Chat?
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Chat?
Pros
- Transparent
- Unique Features
- Caring
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Voice or Text Input
Translation
Leads Generation
Personalized Service
Learning and Adaptability
Scheduled Availability
Workflow Processing
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Zendesk Chat Reviews
Luciana L.
- Role: Consultant
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Automations and the integrated ticket support system
What is your favorite aspect of this product?
Speed in customer service and automations
What do you dislike most about this product?
Customer service is not yet ideal
What recommendations would you give to someone considering this product?
Do an internal analysis with the service and IT
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Barbara H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Fantastic Product
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Zendesk Chat offers many options of communication like live chat and text messages.
What is your favorite aspect of this product?
It has streamlined our communication channels with our clients. I am able to send message instantly to my colleagues and receive feedback on time.
What do you dislike most about this product?
I have not experienced any negative performance challenge from this product.
What recommendations would you give to someone considering this product?
I highly recommend Zendesk Chat to any company for effective messaging and better communication.
Pros
- Continually Improving Product
- Efficient Service
- Saves Time
- Client Friendly Policies
Alex A.
- Role: C Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Easy to use and implement.
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
It is a lot friendlier and has a much higher ease of entry for customers new to the product or the product space.
What is your favorite aspect of this product?
Ease of use and implementation, prospective employees tend to have already used it before.
What do you dislike most about this product?
Not as feature rich in some areas as other solutions
What recommendations would you give to someone considering this product?
Ensure you carefully identify your needs before deciding on a product or version of this particular product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy