What is Zendesk Chat?
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Chat?
Pros
- Transparent
- Unique Features
- Caring
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Voice or Text Input
Translation
Leads Generation
Personalized Service
Learning and Adaptability
Scheduled Availability
Workflow Processing
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Zendesk Chat Reviews
Massimo D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Great support Tool!
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
If this tool is one of the top on the market, has to be very good reasons! Simply great tool
What is your favorite aspect of this product?
It's enjoyable to use, you can use at all level of knowledge and it is very efficient
What do you dislike most about this product?
Honestly I didn't find any negative aspect until now
What recommendations would you give to someone considering this product?
Zendesk is leader in this segment, so no reason to shopping around, if you ask me, the response is easy, Zendesk
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dean N.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2021
Zendesk Chat Review 4*
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Amazing tool to connect effectively and efficiently with our customers as well as creating macros Easy to use and provides quick service to prospect clients
What is your favorite aspect of this product?
easy to use service.
What do you dislike most about this product?
the cost of the support.
What recommendations would you give to someone considering this product?
User friendly for employees who use the platform to chat with customers, very easy to use.
Pros
- Reliable
- Enables Productivity
- Respectful
- Client's Interest First
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Joe W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Good product, but plenty out there cheaper.
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
The user interface is extremely easy to use which is very helpful. Also they provide support that get back to you in super quick time, you are likely only going to have to wait 5 minutes.
What is your favorite aspect of this product?
Prior to using Zopim, we did not offer any form of live chat service. Some people do not like picking up the phone and so in the modern world, I think it is essential to have a live chat on your website. Zendesk is an amazing tool to connect effectively and efficiently with our customers.
What do you dislike most about this product?
Zendesk is quite expensive for smaller sized businesses and start-ups, especially when there are so many really good 'free' products out there on the market.
What recommendations would you give to someone considering this product?
Zendesk chat is well suited for mid-sized and large firms who want to provide chat support to their clients and prospects in generating more sales and solving clients issues. If you are in a small sized business, I would recommend looking elsewhere.
Pros
- Performance Enhancing
- Appreciates Incumbent Status
- Reliable
- Enables Productivity