What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
2
Since last award
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Caring
- Helps Innovate
- Reliable
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Intent Extraction
Leads Generation
Personalized Service
Artificial Intelligence Engine
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Yellow.ai Reviews
Milan P.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2024
Bar above not working properly
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Flexibility
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
SI capabilities
What recommendations would you give to someone considering this product?
Ease of GUI
Pros
- Acts with Integrity
- Helps Innovate
- Reliable
- Performance Enhancing
John P.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2023
A dark horse in Ai/chatbot space.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Strong SEA language capabilities.
What is your favorite aspect of this product?
NLP and workflow builders which makes it easier for non-tech person to deploy flows easily.
What do you dislike most about this product?
NA - I believe Yellow Ai is heading to the right direction.
What recommendations would you give to someone considering this product?
If you’re looking for chatbot/Ai solution with streght on SEA language - Yellow Ai is far the best out there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Juan I.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
Has a good future
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The interaction
What is your favorite aspect of this product?
The colours
What do you dislike most about this product?
The speed
What recommendations would you give to someone considering this product?
The infrastructure
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service