What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
85 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Joseph S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Excellent Product Thats Easy to Use
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The product itself is extrenely versatile and comes with great support from a team who cares.
What is your favorite aspect of this product?
How easy & simple it is to create material, the turnaround for finished articles is very easy and therefore support is provided when needed rather than waiting until a system is already embedded and bad habits are learned.
What do you dislike most about this product?
Because the product is clean and easy to use, there is a limitation on customizing the pop-ups. This only becomes a problem when we need to add elements of our own branding such as gradients or removing the Whatfix brand. Other than that they have three different styles to choose from. that keep your interface clean and simple.
What recommendations would you give to someone considering this product?
If onboarding and adoption are your goals then this a great product with a great team to support you.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Caring
Hemant J.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2021
Great product for product tours
Likeliness to Recommend
What differentiates Whatfix from other similar products?
-Easy implementation -Features like user segmentation and contextual pop-ups -Content creation - video and pdf
What is your favorite aspect of this product?
Contextual Self Help collection
What do you dislike most about this product?
Nothing specific. Customization options can be increased though.
What recommendations would you give to someone considering this product?
Its a great product. Speak to your account manager to figure out how best you can use it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rachel B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2021
Excellent tool for fixing systems
Likeliness to Recommend
What differentiates Whatfix from other similar products?
I have not worked with similar products as Whatfix in my career experience.
What is your favorite aspect of this product?
It enables us to create content and publish our articles containing our adverts. The user dashboard is well designed and can show the progress of workflows and achievement of our organization. It is capable of maintaining our systems and offering solutions during breakdowns.
What do you dislike most about this product?
I have not experienced any challenge from the operation of tis great product.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any company for effective and better applications maintenance leading to increased production.
Pros
- Effective Service
- Inspires Innovation
- Caring
- Fair