What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWalkMe Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WalkMe.
93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contextual Guidance
Process Flows
Dashboard
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Data Integration
Ease of Customization
Also Featured in...
WalkMe Reviews
Cody B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use! Hard to set up...
Likeliness to Recommend
What differentiates WalkMe from other similar products?
How incredibly easy WalkMe really is to use in comparison to others out there.
What is your favorite aspect of this product?
Guided support is cake, and it does exactly what it says it does, Walk Me!
What do you dislike most about this product?
Sounds funny, but there are almost too many features for anyone to utilize truly. The set up was somewhat exhausting as well.
What recommendations would you give to someone considering this product?
Take your time in reviewing your tech stack and how implementation would look across your entire business platform.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Saves Time
Cons
- Less Efficient Service
Adnan A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Excellent Features
Likeliness to Recommend
What differentiates WalkMe from other similar products?
its most efficient than others
What is your favorite aspect of this product?
easy to use
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Mary T.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2021
Product is the right tool for exponential growth!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Focus on the client experience. Many other applications treat the client experience as a second thought.
What is your favorite aspect of this product?
Ease of use. Being able to quickly create content in our current business client is a great advantage.
What do you dislike most about this product?
Product insights (Tracked Events and Funnels) take quite a bit of customization.
What recommendations would you give to someone considering this product?
Have a strategy from the beginning and join the WalkMe Community. So many wonderful people to converse with.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing