

What is Twilio Customer Engagement Platform?
Streamline your communication capabilities with Twilio's advanced suite of APIs
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTwilio Customer Engagement Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Twilio Customer Engagement Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio Customer Engagement Platform?
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Integration APIs
Code Libraries
WebRTC-based Calling
Cloud Integration
Software Development Kit
Online Cloud Platform
Communication APIs
MMS API
Drag and Drop User Interface
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Breadth of Features
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Twilio Customer Engagement Platform Reviews
Charanjeet S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Empowering Seamless communication across channels
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio CEP stands out because of its extensive suite of communication API's that enable businesses to integrate various channels such as SMS, Voice, Video and email into the applications
What is your favorite aspect of this product?
The user friendly nature of Twilio's API's is particularly commendable. The integration process is straight forward and documentation is very descriptive which increases the productivity and decreases the development time.
What do you dislike most about this product?
The cost and complexity of the some features are the main reasons where Twilio can improve. Other than that Twilio is having powerful capabilities and advanced features.
What recommendations would you give to someone considering this product?
It is advisable to go thoroughly assess your technical resources to ensure you have the necessary expertise for implementation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Shabad L.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2022
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
It's unique features
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
It's a bit too expensive
What recommendations would you give to someone considering this product?
Use it if you can afford it, it's a really good product
Pros
- Client Friendly Policies
- Acts with Integrity
- Client's Interest First
- Over Delivered
Banice K.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Why Twilio Flex is Great
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Offers best features for any organization to communicate effectively. It's customizable too
What is your favorite aspect of this product?
Using Twilio Flex is easy The software is effortless to use It comes at a manageable cost
What do you dislike most about this product?
Twilio Flex is great as it is. No complaints
What recommendations would you give to someone considering this product?
I highly recommend Twilio Flex because I has met our business needs and your business will benefit from this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing