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Twilio Customer Engagement Platform Logo
Twilio Customer Engagement Platform Logo
Twilio

Twilio Customer Engagement Platform

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Twilio Customer Engagement Platform
8.1 /10

What is Twilio Customer Engagement Platform?

Streamline your communication capabilities with Twilio's advanced suite of APIs

Company Details


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Awards & Recognition

Twilio Customer Engagement Platform won the following awards in the Communications Platform as a Service category

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Twilio Customer Engagement Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio Customer Engagement Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio Customer Engagement Platform?

0% Negative
10% Neutral
90% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 85

AI Engine for CPaaS

94

Integration APIs

88

Code Libraries

87

WebRTC-based Calling

86

Cloud Integration

84

Software Development Kit

84

Online Cloud Platform

84

Communication APIs

83

MMS API

83

Drag and Drop User Interface

81

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

84

Availability and Quality of Training

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Quality of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

78

Twilio Customer Engagement Platform Reviews

Sukumar M.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Best platform for Integration services of SMS !

Likeliness to Recommend

10 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Twilio has more potential in sending SMS across different geological location. When I saw it in action while integrating with Power Automate Software

What is your favorite aspect of this product?

SMS Integration

What do you dislike most about this product?

Pricing could have been little more lower

What recommendations would you give to someone considering this product?

If you don't mind the pricing and looking for stable platform SMS integration then Twilio is the best

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nikesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Twilio is an excellent SAAS product & TRUSTWorthY

Likeliness to Recommend

10 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

1. Easy to Use 2. Easy to Customize 3. Loads of features 4. Excellent Tech Support

What is your favorite aspect of this product?

I must say the product is Fabulous and adds lots of features to the Contact CEnters .

What do you dislike most about this product?

It should be ROBUST in terms of carriers

What recommendations would you give to someone considering this product?

If you want to establish a contact center, Go ahead.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

William M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Twilio Customer Engagement Platform Comparisons

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