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TeamViewer Remote
8.9 /10

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Transparent

Feature Ratings

Average 87

Screen Share

89

File Transfer

89

Audio Conferencing VoIP

87

Keyboard Mouse Control

86

Video Conferencing

86

Virtual Whiteboard

86

Audio Conferencing Call in Bridge

86

Audio Controls

85

Application Share

85

Instant Messaging

84

Facilitator Functions

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Ease of IT Administration

86

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

Availability and Quality of Training

82

Ease of Customization

82

TeamViewer Remote Videos

TeamViewer Remote Reviews

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Cutting edge in business communication

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer Meeting is used in our company in general for both internal and external meetings, with a wide range of functions all our employees can perform their meetings of all kinds in the company and even conversations with our customers to discuss sales, pricing, among others. TeamViewer is vital in our company for all these types of operations that sometimes require more than one software, however, with TeamViewer we have everything in the same place.

What is your favorite aspect of this product?

Excellent video quality in calls, very clear sound and fluidity which allows an excellent experience, this is also linked to the internet connection, but in general it works very well. Extremely intuitive interface which makes it very easy to use within the company for all our employees. It is ideal for communicating with clients and associates in other countries, keeping them up to date with operations and offers.

What do you dislike most about this product?

Being a relatively new software, many of our customers are still not familiar with it and prefer to use other means of communication, but over time it will gain momentum in the market. To get all the functions that are very useful you have to pay, but it is worth it. The interface, despite being very fluid and simple, we believe that it should have a renovation in order to look much more modern than it does today. Sometimes the tool works when trying to hang up a call.

What recommendations would you give to someone considering this product?

TeamViewer Meeting is a powerful, economical and very useful tool for all those companies looking for an alternative for the communication of their employees and sales executives, with a great interface and a fairly simple general usability, it does not take much to start using it and discover what it can bring, like any tool can improve, but it is on the right track to be power in business video communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Quality video conferencing with Teamviewer

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Teamviewer is used in our company to keep our customers and associates connected through sales meetings, thus increasing the impact of the interpersonal relationship between them in order to meet their needs and clarify each of their doubts. Skype offers multiple options for transmitting information and files, as well as the ability to share screens, which makes the way in which our employees communicate and transmit much more useful.

What is your favorite aspect of this product?

It is an extremely easy to install tool, allows to transfer files of all kinds, thus achieving a better internal feedback between our employees, to give greater rigor when making decisions and resolve activities together, from any department we can communicate. The quality of the audiovisual service is quite good and it hardly gets stuck or presents any di-late, which keeps us very happy with the service.

What do you dislike most about this product?

It is impossible to communicate with a user who is disconnected at the moment, and it does not provide a notification if it is the case, the chat histories disappear without leaving a record of what was spoken or exposed in the meetings. The data security does not convince us enough. You need a very good internet connection to be able to make proper use of the tool otherwise it will present slowness and bad audio situations.

What recommendations would you give to someone considering this product?

It is a very good video communication tool, besides not being so expensive for the service it offers, being able to transfer files during the meeting is extremely useful to evaluate each project, request or service. If you need to have remote communication from another place it is the perfect tool, however, there are much better options on the market and at more beneficial costs for companies, but it will always be a great option.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Respectful

Daniel M.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Guarantor of efficient communications

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Since this type of system has been growing in recent years, a methodology has been developed that allows remote operations to be more personal despite being digital. This tool stands out for its simple interface and how fast it is for a professional to adhere to it, especially in older generations

What is your favorite aspect of this product?

I like the live chat capabilities and the options presented in a visible way when starting calls, it allows file sharing during conversations and even recording calls to view them later, it allows screen sharing to show the other what What is he doing without being complicated

What do you dislike most about this product?

I don't have any criticism, but it would be good to integrate access functions for people with different email addresses so that the general accessibility of the tool is greater.

What recommendations would you give to someone considering this product?

I recommend this system if it is the first time it is used and if you have large work teams

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Most Popular TeamViewer Remote Comparisons

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