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TeamDynamix ITSM Logo Award Winner Product Badge
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TeamDynamix

TeamDynamix ITSM

8.7 /10
Category
TeamDynamix ITSM
8.7 /10

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

88 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Enables Productivity

Feature Ratings

Average 80

End User Self Serve

84

Service Catalog

83

End User Support Solutions

83

Technician Administration

83

Integrated Knowledge Management

81

Multi-Site Functionality

81

Reporting

80

Multi Device Capability

79

Systems Management Integration

77

Integration With IT Tools

76

Business Application Integration

75

Vendor Capability Ratings

Average 82

Vendor Support

87

Ease of IT Administration

84

Ease of Implementation

83

Business Value Created

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Breadth of Features

81

Availability and Quality of Training

81

Quality of Features

81

Ease of Customization

79

Ease of Data Integration

79

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Scott W.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Solid webhosted ticketing system

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

It's full featured and more inexpensive than a lot of its competition

What is your favorite aspect of this product?

TDX allows for multi-department ticketing in the same service catalog page for end-users

What do you dislike most about this product?

Asset to contract to vendor relationships aren't easily represented in the system yet.

What recommendations would you give to someone considering this product?

Strongly consider this as a ticketing solution.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Donna F.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Support is fantastic and features are beneficial!

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

TDX provides the tools that are required for success within our organization at an affordable rate.

What is your favorite aspect of this product?

The features are conducive with the needs of our environment.

What do you dislike most about this product?

The product does not include an out of box solution for some of the integrations that will be needed.

What recommendations would you give to someone considering this product?

Anyone considering this product should do a thorough review of all of the features prior to making a decision. I can attest to the fact that they have the highest level of support and will work with you to overcome any obstacles that may be presented.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barry B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Great product support during implementation.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

TDX support before, during and after implementation was (and is) a big factor. Also, ease of use, ease in customizing to our needs and the capabilities built into the product is what sets it apart.

What is your favorite aspect of this product?

The iPaaS product has made customizing the ITSM to our needs really simple and easy.

What do you dislike most about this product?

If I had to pick something, it would be allowing the self-service portal to have more options to allow it to be customized. But our needs are unique to our industry.

What recommendations would you give to someone considering this product?

Give it a try and talk to clients who have the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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