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TeamDynamix

TeamDynamix ITSM

8.7 /10
Category
TeamDynamix ITSM
8.7 /10

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

88 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Enables Productivity

Feature Ratings

Average 80

End User Self Serve

84

Service Catalog

83

End User Support Solutions

83

Technician Administration

83

Integrated Knowledge Management

81

Multi-Site Functionality

81

Reporting

80

Multi Device Capability

79

Systems Management Integration

77

Integration With IT Tools

76

Business Application Integration

75

Vendor Capability Ratings

Average 82

Vendor Support

87

Ease of IT Administration

84

Ease of Implementation

83

Business Value Created

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Breadth of Features

81

Availability and Quality of Training

81

Quality of Features

81

Ease of Customization

79

Ease of Data Integration

79

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Richard M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

The team behind the software is exceptional.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Stellar team behind the product. Rapid development cycle.

What is your favorite aspect of this product?

The reporting

What do you dislike most about this product?

Mobile experience

What recommendations would you give to someone considering this product?

Talk to those who have already implemented.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Great product backed by amazing team

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Ease of use, cost, and superb team backing the product.

What is your favorite aspect of this product?

Ease of use. The reporting is powerful and easy.

What do you dislike most about this product?

Mobile experience.

What recommendations would you give to someone considering this product?

Get demos from as many current customers as possible to learn what they are doing that may work well for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chuck C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Implementation and development have been good.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Overall, the features and price point of TDX fits our company very well. The training and implementation have gone very well mainly due to the excellent technical support we have received. This is the third ITSM implemented for me, and this experience ranks high on that list. Our due diligence in researching the different products available paid off well and we are satisfied with our partnership with TDX.

What is your favorite aspect of this product?

Ease of use by the technicians and users has been the biggest topic of discussion.

What do you dislike most about this product?

Knowledge Base is good but doesn't work as easy for the technicians as we had hoped while on a phone call with the customer. We are still developing it to work better for us.

What recommendations would you give to someone considering this product?

Compare TDX against the cost and support of other service software's and it speaks for itself.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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