What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTeamDynamix ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamDynamix ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Trustworthy
- Acts with Integrity
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Technician Administration
Reporting
Integrated Knowledge Management
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Sheila Z.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2024
My Review of TeamDynamix ITSM
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
We have been using TeamDynamix ITSM as a ITSM and it has all features we would ever need and to complement it, it comes at an attractive cost.
What is your favorite aspect of this product?
Cost of deploying TeamDynamix ITSM is minimal. The tool has great features as an ITSM and management is easy. Allows customization
What do you dislike most about this product?
TeamDynamix ITSM works as intended. No problems.
What recommendations would you give to someone considering this product?
I'm recommending TeamDynamix ITSM for its Capabilities. Businesses with benefit immensely from it's capabilities.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Rohit S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
Easy ITSM, but Know the Limits
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The differentiator is its focus on combining ITSM and project portfolio management within the same ecosystem. Many ITSM tools handle incidents, service requests, and change management well, but require separate system for managing projects or strategic work. And from a software perspective, one of its key strength is its no-code / low-code configuration approach.
What is your favorite aspect of this product?
The aspect I appreciate is the integration of ITSM and project management in the dame platform. In many environments, incidents management, service requests, and project work end up scattered across different tools. And my favorite part is that it feels practical rather than overly engineered.
What do you dislike most about this product?
Th limitation is that some advanced capabilities that are common in large ITSM ecosystem–like very deep scripting option, extensive customization layer, or highly specialized modules–aren’t as prominent. And I also think the ecosystem and extensibility side is not as strong as some competitors.
What recommendations would you give to someone considering this product?
The import consideration is governance versus flexibility. TeamDynamix tends to favor controlled configuration over deep customization, which is usually good for consistency. But some it’s worth checking whether that governance model aligns with your teams’s culture. And i’d also suggest looking at long-term scaling terms of process complexity rather than just user count.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2026
Basic ticketing system
Likeliness to Recommend
Pros
- Security Protects
- Unique Features
- Fair
- Generous Negotitation
Cons
- Less Friendly Negotiation
- Less Caring
