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Square, Inc.

Square POS

8.2 /10

153 Reviews Write a Review

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

86 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

4% Negative

10% Neutral

86% Positive

Pros

Fair
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 81

Sales Transactions

Cash Register Point of Purchase Devices

Employee Mobile

Customer Account Management

Online Integrations Web Store

Loyalty Program

Employee Management

PCI and EMV Compatible

Analytics and Reporting

Pricing Promotions

Inventory Control

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Square POS Reviews

Judy D.

Role: C-Level
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2023

Great product that can be as mobile as you are

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Very mobile and able to use wherever you are. Quick to set up and use on the go or in a set location. Secure and customer support there when you need it.

What is your favorite aspect of this product?

Mobile ability to use on the go.

What do you dislike most about this product?

No issues with use once it is all set up and personalized.

What recommendations would you give to someone considering this product?

Seek help if you have any questions and run a trial so that you are comfortable using during an actual sale

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Heide R.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Becoming less intuitive, but still good.

Likeliness to Recommend

5 /10

What differentiates Square POS from other similar products?

I've used Square POS for a long time, and it originally started out as an easy, intuitive program, but has since added so many extra things that I've lost track of my basic needs in it all.

What is your favorite aspect of this product?

I like the customization so it fits my brand and company.

What do you dislike most about this product?

I dislike the multiple apps and programs needed to do the basics; I feel like I can't find things very easily anymore and like things constantly change.

What recommendations would you give to someone considering this product?

Take the time to get to know the whole program!

Pros

Unique Features
Security Protects
Performance Enhancing
Respectful

Cons

Less Reliable
Less Productive
Less Efficient Service

Hunter C.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Delivers a good value for all of the software tool

Likeliness to Recommend

9 /10

What differentiates Square POS from other similar products?

Direct first party integration for an Online Website A solid seller community Reliable hardware and ease of use

What is your favorite aspect of this product?

The robust reporting or the nice looking hardware

What do you dislike most about this product?

Can’t split an item on separate checks

What recommendations would you give to someone considering this product?

A full solution that is easy to build and connect in your store. Great reporting tools and a decent mobile app

Pros

Performance Enhancing
Enables Productivity
Fair
Transparent

Cons

Commodity Features

Latest Research

Square POS

What is Square POS?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Square POS Ratings

86 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Judy D.

Great product that can be as mobile as you are

Likeliness to Recommend

Pros

Heide R.

Becoming less intuitive, but still good.

Likeliness to Recommend

Pros

Cons

Hunter C.

Delivers a good value for all of the software tool

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Employee Mobile

Customer Account Management

Online Integrations Web Store

Loyalty Program

Employee Management

PCI and EMV Compatible

Analytics and Reporting

Pricing Promotions

Inventory Control

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement