Smartsheet Customer Reviews 2026 | Project Management

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Smartsheet

Composite Score

8.8 /10

CX Score

9.0 /10

280 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

Filter By

Contract Negotiation
Conflict Resolution

2026

3 Top Rated Capabilities

2 Top Rated Features

2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

3% Negative

5% Neutral

92% Positive

Pros

Helps Innovate
Enables Productivity
Reliable
Respectful

Feature Ratings

Average 83

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Document Management

Reporting

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Midmarket

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Task Management

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Jamal K.

Role: Operations
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Generous
Under Delivered

Michael W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerful, flexible project management made easy.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

I like Smartsheet because it combines spreadsheets with powerful project management. I can track, organize and collaborate easily while automation and reporting keep everything on schedule.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is how easily I can organize and track projects in one place. The automation and reporting features save me time and help keep everything on schedule.

What do you dislike most about this product?

What I dislike most about Smartsheet is that it can feel a bit complex at first. Learning all the features and setting up workflows takes time for larger projects.

What recommendations would you give to someone considering this product?

Get familiar with the features and set up workflows. Smartsheet makes project management much easier.

Pros

Continually Improving Product
Performance Enhancing
Inspires Innovation
Caring

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2025

If you're thinking of making the switch, don't.

Likeliness to Recommend

3 /10

Pros

Caring
Respectful
Altruistic
Acts with Integrity

Cons

Less Reliable
Commodity Features
Leverages Incumbent Status

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Midmarket

Project Portfolio Management - Enterprise

Task Management

Smartsheet Reviews

Jamal K.

Dependable scalable work management tool.

Likeliness to Recommend

Pros

Cons

Michael W.

Powerful, flexible project management made easy.

Likeliness to Recommend

Pros

If you're thinking of making the switch, don't.

Likeliness to Recommend

Pros

Cons

Most Popular Smartsheet Comparisons

Jira

Asana

Trello

Microsoft Project

Wrike

monday.com

Schedule Your Call

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Document Management

Reporting

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support