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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack: the best group application

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Working with Slack made it easy for us to make group collaborations within the workspace, it is a system that allowed us to communicate quickly, effectively and privately. Its link with other platforms with email service provides the distribution of information with all users in a synchronized way.

What is your favorite aspect of this product?

It allows us to share screens between users simultaneously so that all members can interact with different ideas in real time. With Slack we can control and schedule meetings which promotes high productivity among members by uploading high quality documents to chats and channels.

What do you dislike most about this product?

The interface of the application changes with each device this can cause the user experience is not the same. Compared to other Slack software it can be a bit more expensive, although the experience is worth everything you pay for.

What recommendations would you give to someone considering this product?

It is required to improve the way in which notifications are displayed on the screen to have easy access to each channel, chat or user comment, this is a tool that allowed us to get a better communication process but could be faster avoiding the momentary collapse every time you try to start a video call.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Great Messaging Tool For Business

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick T.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Slack is dynamic, collaborative and open

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Virtual spaces where teams share messages, file and tools in a smooth and streamlined flow. Everyone feels natural in Slack and the gap between departments is bridged

What is your favorite aspect of this product?

Notifications on every channel that I'm in keeps me up-to-date with every discussion in the finance department. The search function is used to for analysing archived conversations

What do you dislike most about this product?

I get added on to channels that i might not be interested in and this makes notifications a lot and can be annoying so at times i turn them off

What recommendations would you give to someone considering this product?

Slack simplifies the process of locating both people and information. Its just a more convenient and effective way of communicating

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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