What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
María José P.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Slack: the best group application
Likeliness to Recommend
What differentiates Slack from other similar products?
Working with Slack made it easy for us to make group collaborations within the workspace, it is a system that allowed us to communicate quickly, effectively and privately. Its link with other platforms with email service provides the distribution of information with all users in a synchronized way.
What is your favorite aspect of this product?
It allows us to share screens between users simultaneously so that all members can interact with different ideas in real time. With Slack we can control and schedule meetings which promotes high productivity among members by uploading high quality documents to chats and channels.
What do you dislike most about this product?
The interface of the application changes with each device this can cause the user experience is not the same. Compared to other Slack software it can be a bit more expensive, although the experience is worth everything you pay for.
What recommendations would you give to someone considering this product?
It is required to improve the way in which notifications are displayed on the screen to have easy access to each channel, chat or user comment, this is a tool that allowed us to get a better communication process but could be faster avoiding the momentary collapse every time you try to start a video call.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Inspires Innovation
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Great Messaging Tool For Business
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrick T.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Slack is dynamic, collaborative and open
Likeliness to Recommend
What differentiates Slack from other similar products?
Virtual spaces where teams share messages, file and tools in a smooth and streamlined flow. Everyone feels natural in Slack and the gap between departments is bridged
What is your favorite aspect of this product?
Notifications on every channel that I'm in keeps me up-to-date with every discussion in the finance department. The search function is used to for analysing archived conversations
What do you dislike most about this product?
I get added on to channels that i might not be interested in and this makes notifications a lot and can be annoying so at times i turn them off
What recommendations would you give to someone considering this product?
Slack simplifies the process of locating both people and information. Its just a more convenient and effective way of communicating
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing