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ServiceNow

ServiceNow App Engine

8.2 /10

45 Reviews Write a Review

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

5% Negative

1% Neutral

94% Positive

Pros

Inspires Innovation
Enables Productivity
Reliable
Helps Innovate

Feature Ratings

Average 85

Real-time Process Analysis

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Process Workflow Designer

BPMN Compliance

Permissions and Governance

Process Library

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Low-Code Business Process Management - Enterprise

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ServiceNow App Engine Reviews

Hooker R.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product for improving service delivery

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

This is the most effective platform that manages all processes for better service delivery.

What is your favorite aspect of this product?

We are able to meet our customers expectations when our service systems are always performing effectively. This product servicing power gives the best results and keeps our programs running smoothly.

What do you dislike most about this product?

I have not observed any performance failure from this platform since we deployed it.

What recommendations would you give to someone considering this product?

This is great platform that services all customer service delivery points and ensures there is proper running of programs.

Pros

Enables Productivity
Unique Features
Effective Service
Client Friendly Policies

Tiffany W.

Role: Industry Specific Role
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great continual improvement management platform

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have no experience from similar tools from my career experience.

What is your favorite aspect of this product?

It is very powerful in servicing our management tools and keeping them up to date with the current technological advancement. It has been able to unify all workforce mechanisms by bringing our team members, processes and data together.

What do you dislike most about this product?

I have not disliked anything from the work of this great tool.

What recommendations would you give to someone considering this product?

Powerful product that sustains continuity of any business enterprise when there are processes challenges.

Pros

Helps Innovate
Trustworthy
Saves Time
Fair

David P.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent platform for managing workflow

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow App Engine is the best creator of workflow applications in our organization.

What is your favorite aspect of this product?

It has enabled our coding team to create API which integrates effectively with our systems. The low development cost has saved our company a lot of funds and helped us improve production and increase profit gains.

What do you dislike most about this product?

I have not observed any form of poor functionality from the operation of this platform.

What recommendations would you give to someone considering this product?

This is great product for servicing applications that enables systems to perform effectively.

Pros

Continually Improving Product
Caring
Fair
Transparent

Latest Research

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

ServiceNow App Engine Ratings

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Low-Code Business Process Management - Enterprise

ServiceNow App Engine Reviews

Hooker R.

Great product for improving service delivery

Likeliness to Recommend

Pros

Tiffany W.

Great continual improvement management platform

Likeliness to Recommend

Pros

David P.

Excellent platform for managing workflow

Likeliness to Recommend

Pros

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Title

Feature Ratings

Real-time Process Analysis

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Process Workflow Designer

BPMN Compliance

Permissions and Governance

Process Library

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement