What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
2
Since last award
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Intelligent Search
Mobile Customer Care
Agent Collaboration
Contact Center Integration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Workflow Management
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Roxanne S.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Service Cloud improves our customer service
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Having used Service Cloud at several companies, I can attest to its ease of use. Whenever necessary, we can make adjustments to reduce the appearance of antipatterns.
What is your favorite aspect of this product?
Thanks to the cloud service, we can dedicate more resources to processing complex telephone conversations and less to AHT for transactional service, which contributes to better customer handling. By doing so, we can offer our customers the best service possible.
What do you dislike most about this product?
For some things, such as comments, there are several possible implementations. Team integration is lacking.
What recommendations would you give to someone considering this product?
We can provide our customers and co-workers with an exceptional colleague experience with the help of cloud service. We can consolidate all your systems into one.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Saves Time
Vivek K.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Fantastic features with user friendly experience.
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Great customer support experience. Comprehensive CRM Integration. Extensive Customization and Flexibility. Community and Knowledge Management.
What is your favorite aspect of this product?
Unified Customer View. Omnichannel Support.
What do you dislike most about this product?
Steep Learning Curve for new users. Salesforce Service Cloud is known for being a premium product, and the associated costs can be prohibitive for small businesses or startups with limited budgets.
What recommendations would you give to someone considering this product?
Start with a Pilot Implementation. Consider Integration Needs. Plan for Training and Adoption. Take the time to research and evaluate Salesforce Service Cloud thoroughly. Familiarize yourself with its features, functionalities, and pricing structure. Consider reaching out to Salesforce representatives for product demonstrations or attending webinars to gain a deeper understanding of how Service Cloud can meet your needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Pranay S.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Salesforce - A Game changing capabilities.
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
1. Customer-Centric Approach. 2. Salesforce operates entirely in the cloud, enabling businesses to access their CRM data anytime, anywhere. 3.AI-Powered Capabilities- AI integration allows businesses to streamline their processes, personalize customer interactions, and make data-driven decisions, giving them a competitive edge in the market. 4. Continuous Innovation
What is your favorite aspect of this product?
Salesforce is an incredibly easy-to-use platform thanks to a powerful, fast, and easy-to-configure user interface. All third-party integrations, add-ons, and robust features bundled.
What recommendations would you give to someone considering this product?
It's the best leading CRM tool available in the market with easy to installation and start the the business workflows.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service