Salesforce Service Cloud

What differentiates Salesforce Service Cloud from other similar products?

Comparing it with other similar products just as powerful, it can be named cloud-based service of the Oracle company, Oracle provides as support only in English, on the other hand Salesforce is available in different languages such as Italian, Frances, Russian, Spanish among others. The application integration offered by Oracle is through its API while Salesforce supports integrations with applications and systems such as Oracle, JIRA, Zoho CRM, Shopify among a long list of options.

What is your favorite aspect of this product?

The integration with other SaaS applications is very good, making salesforce a very versatile tool in terms of adaptation with software from other companies. Add-ons available for integrations with the different social networks that exist today, in order to collect information from those sources. The possibility to share the data of different topics of the software, having them almost in real time for analysis and evaluation. Analyzing and reporting cases for customers is a simple task to perform thanks to the organized and intuitive features that Salesforce has by default. The best part of Salesforce is that, if you have any questions, customer service is the best there is, offering support at any level and is very attentive.

What do you dislike most about this product?

Cost is a bit expensive to pay for small businesses with a tight budget, so it's something that takes away the possibilities of using it in companies like small startups. The presence of bugs and sudden slowdowns, even if they do not cause any damage or major problem in the software are things that should never occur.

What recommendations would you give to someone considering this product?

I recommend this cloud service software without a doubt cause offers perhaps the best understanding to give your clients a customized help and support experience which makes an environment of coordinated effort and proficiency that isn't found in many spots. With a scope of tools accessible to operators and agents who use it the complete opportunity and capacity to determine the minimal worry that clients may bring to them. I might want to find later on progressively available plans with the goal that small business can decide to have a service in the same class as the one offered by this product.