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Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.3 /10
Category
Salesforce Chatter
8.3 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

84 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

4% Negative
6% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

File Sharing Collaboration

86

Granular Access Management

86

Document Collaboration

86

Instant Messaging

85

Integration With Productivity Tools

85

Screen Sharing

85

Task Management

83

Notifications

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 82

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Chatter Reviews

Betsy U.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy and Effective

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

It allows multiple softwares to sync together but the sync is sometimes too slow for our fast paced work. I like that you can edit things, which is not always possible on other platforms.

What is your favorite aspect of this product?

Seeing who has viewed my posts.

What do you dislike most about this product?

The only extra feature on a post is "Like." It would be great to have other things like "Working on it" or something like that to show that you are doing something about the topic but without having to leave an additional comment.

What recommendations would you give to someone considering this product?

I know that the email settings can be changed but sometimes it's not possible and it's hard to find a way to filter out the email notifications.

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Efficient Service

Albert R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Advanced service features

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

This is a system to communicate with members of the work team that, based on the cloud, offers solutions for improvements in activities, allowing interactions where files can be exchanged and creating new work experiences that improve their planning process and much more, allowing grow the company thanks to its workers

What is your favorite aspect of this product?

I like that it allows the integration of external clients, it is one of its capabilities and it helps the possibilities of sales and negotiations have no limits, in addition the tool is quite secure, it allows the creation of both public and private work groups to help focus each professional in what helps you the most

What do you dislike most about this product?

It allows everyone to connect, I find it a great help, so nope, I see something negative about this system

What recommendations would you give to someone considering this product?

Helps teams communicate and grow constantly I have no criticisms or improvements

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Bethany I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Consistent communication ensures team productivity

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

With the implementation of Chatter, we are in a better position internally; now, all employees use the tool daily, and there is constant, dynamic, and, most importantly, fruitful contact between departments and teams. Thanks to its compatibility with Trello, we have been able to take full advantage of Trello's functions, which has greatly benefited our project management.

What is your favorite aspect of this product?

Chatter is excellent for project and task management because it is intuitive and can be used with various applications beyond internal departmental chat. I can stay in touch with my team despite being in a different location, which allows me to improve coordination between our shared responsibilities and move projects forward without unnecessary hiccups. So far, we haven't had any problems with Chatter, and it's just what we needed to foster internal communication and collaboration. The built-in bot reminders and alerts are fantastic; they have helped me keep up with my daily tasks and ensure I remember everything necessary.

What do you dislike most about this product?

However, it's not the most accessible software; removing a user from the board is complicated, and its price may be out of reach for small to mid-sized organizations.

What recommendations would you give to someone considering this product?

Feel free to use this kind of communication if you want to keep the lines of communication open between your clients and the rest of the team working on the project. Furthermore, there are numerous applicable parts for Chatter. The system facilitates open lines of communication between divisions and raises everyone's awareness about everyone else's activities. Salesforce is a potent tool for success in a world where speed and detail are paramount.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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