
What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews

Hatim N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2025
Great collaboration tool.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
CRM-Driven Automation - Users can set up workflow rules, alerts, and AI-powered insights based on Chatter activity.
What is your favorite aspect of this product?
I’d say my favorite aspect of Salesforce Chatter is how it keeps everything contextual and connected. The ability to collaborate directly on records—like discussing an account or a support case within the same interface you’re working on—makes everything flow so much more smoothly.
What do you dislike most about this product?
What I dislike most about Salesforce Chatter is how limited the real-time communication is compared to other chat tools like Slack. The lack of fluid, instant messaging features can make it feel a bit disconnected, especially for teams used to fast-paced communication.
What recommendations would you give to someone considering this product?
I’d recommend Salesforce Chatter if you’re already using Salesforce and need a way to streamline communication within your workflow. It’s perfect for teams that want to collaborate directly on sales, support, or marketing records without juggling multiple tools.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service

Syed Aqib a.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Good in real time collaboration.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Easily integrate with Salesforce CRM, Good for group discussion. Good iN Knowledge sharing and Notification and alerts
What is your favorite aspect of this product?
Knowledge sharing and group discussion
What do you dislike most about this product?
less integration with external apps.
What recommendations would you give to someone considering this product?
Easily integrate for any team. Enhance training and development process. Easily customizable for optimal collaboration and productivity
Pros
- Reliable
- Saves Time
- Security Protects
- Helps Innovate

Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2024
Scalable sales solution
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is reliable and cost efficient as compared to other platforms.
What is your favorite aspect of this product?
It has customizable templates that enables my team to set sales blogs that align with enterprise products and services. Team collaboration has enhanced productivity and close customer relations.
What do you dislike most about this product?
We have increased sales and profit base since we deployed this platform.
What recommendations would you give to someone considering this product?
This is reliable and standard sales organization tool that can easily lead to sales and marketing growth in business organization.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation