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Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Salesforce Chatter
8.5 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative
6% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

87

Single Sign-On (SSO)

84

Surveys and Polling

83

Intranet

82

Employee Directory

81

Application Integration

80

Instant Messaging

79

Newsletter Creation

78

Emergency Notification

78

Rewards Recognition

77

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

81

Ease of IT Administration

81

Availability and Quality of Training

80

Quality of Features

79

Ease of Customization

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

76

Salesforce Chatter Reviews

Hatim N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great collaboration tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

CRM-Driven Automation - Users can set up workflow rules, alerts, and AI-powered insights based on Chatter activity.

What is your favorite aspect of this product?

I’d say my favorite aspect of Salesforce Chatter is how it keeps everything contextual and connected. The ability to collaborate directly on records—like discussing an account or a support case within the same interface you’re working on—makes everything flow so much more smoothly.

What do you dislike most about this product?

What I dislike most about Salesforce Chatter is how limited the real-time communication is compared to other chat tools like Slack. The lack of fluid, instant messaging features can make it feel a bit disconnected, especially for teams used to fast-paced communication.

What recommendations would you give to someone considering this product?

I’d recommend Salesforce Chatter if you’re already using Salesforce and need a way to streamline communication within your workflow. It’s perfect for teams that want to collaborate directly on sales, support, or marketing records without juggling multiple tools.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Syed Aqib a.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Good in real time collaboration.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Easily integrate with Salesforce CRM, Good for group discussion. Good iN Knowledge sharing and Notification and alerts

What is your favorite aspect of this product?

Knowledge sharing and group discussion

What do you dislike most about this product?

less integration with external apps.

What recommendations would you give to someone considering this product?

Easily integrate for any team. Enhance training and development process. Easily customizable for optimal collaboration and productivity

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Helps Innovate

Emily K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Scalable sales solution

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is reliable and cost efficient as compared to other platforms.

What is your favorite aspect of this product?

It has customizable templates that enables my team to set sales blogs that align with enterprise products and services. Team collaboration has enhanced productivity and close customer relations.

What do you dislike most about this product?

We have increased sales and profit base since we deployed this platform.

What recommendations would you give to someone considering this product?

This is reliable and standard sales organization tool that can easily lead to sales and marketing growth in business organization.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Inspires Innovation

Most Popular Salesforce Chatter Comparisons

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