10/13 in Unified Communications as a Service

Response
Distribution
23Reviews

Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

8.0

Composite Score

Composite
Score

8.4

CX Score

CX
Score

+86

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

10/13 in Unified Communications as a Service

Response
Distribution
23Reviews

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Category Features
  • Analytics Reporting
  • |
  • Audio Transcription
  • |
  • Call Management
  • |
  • Centralized Management Portal
  • |
  • Communications
  • |
  • Continuous UCC
  • |
  • Mobility
  • |
  • Presence IM
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Speech Access and Personal Assistant
  • |
  • Third-Party Integration
  • |
  • Web & Desktop Conferencing

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Does Not Recommend
5 / 10

Operations

Fantastic product that has a user first mentality

Vendor Capability Satisfaction

  • 2
  • Business Value Created
  • 2
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 2
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 2
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Continuous UCC
  • 2
  • Session Border Controller
  • 2
  • Third-Party Integration
  • 3
  • Analytics Reporting
  • 3
  • Call Management
  • 3
  • Presence IM
  • 3
  • Secure Access
  • 3
  • Speech Access and Personal Assistant
  • 3
  • Web & Desktop Conferencing
  • 4
  • Mobility
Recommends
9 / 10

Information Technology

Universal Communication Application.

Vendor Capability Satisfaction

  • 4
  • Business Value Created
  • 3
  • Breadth of Features
  • 4
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 4
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Audio Transcription
  • 3
  • Mobility
  • 3
  • Presence IM
  • 3
  • Session Border Controller
  • 3
  • Speech Access and Personal Assistant
  • 4
  • Analytics Reporting
  • 4
  • Call Management
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Continuous UCC
  • 4
  • Secure Access
  • 4
  • Third-Party Integration
  • 4
  • Web & Desktop Conferencing
Recommends
9 / 10

Operations

Your software is reliable.

Vendor Capability Satisfaction

  • 4
  • Business Value Created
  • 3
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Analytics Reporting
  • 3
  • Centralized Management Portal
  • 3
  • Communications
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Speech Access and Personal Assistant
  • 3
  • Third-Party Integration
  • 4
  • Audio Transcription
  • 4
  • Call Management
  • 4
  • Continuous UCC
  • 4
  • Mobility
  • 4
  • Presence IM
  • 4
  • Web & Desktop Conferencing
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