What is Quickbooks Online?
Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Quickbooks Online?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
General Ledger Chart of Accounts
Cost Revenue Tracking
Expense Management
Accounts Payable Purchase Orders
Project Accounting
Reconciliation
Cash Flow Management
Dashboards, Analytics and Reporting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Quickbooks Online Reviews
Greg U.
- Role: Finance
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Well-known, cost-effective, good integrations
Likeliness to Recommend
What differentiates Quickbooks Online from other similar products?
As I understand, Quickbooks is the stalwart accounting solution for SMBs, but there is a LOT of overlap between it and other similar products
What is your favorite aspect of this product?
The fact that it's so widely used means that the integrations seem to work pretty well
What do you dislike most about this product?
For some reason, the core accounting functionality of Quickbooks is still not intuitive - it takes an accounting background (or knowledge at the very least) to actually understand what it's doing. Someday, someone will make a general ledger software that is truly user-friendly.
What recommendations would you give to someone considering this product?
There is a habit/reflex of people talking about accounting to dismiss Quickbooks as mom-and-pop-shop software. As I see it, this is a perspective that originates from ERP salesmen/saleswomen, and doesn't reflect any actual understanding of the nuts and bolts of accounting. A reliable and accurate accounting process CAN be executed successfully in Quickbooks for many/most companies up to a certain size (the exact size can vary dramatically depending on the particulars of the company's systems and the industry).
Pros
- Transparent
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Less Efficient Service
- Leverages Incumbent Status
Douglas S.
- Role: Vendor Management
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2023
Ubiquitous in the accounting world.
Likeliness to Recommend
What differentiates Quickbooks Online from other similar products?
Ease of use is definitely their strong suit compared to other services, this key feature is what sets them apart in the accouting universe, along with it's integrations to other platforms, such as Expensify.
What is your favorite aspect of this product?
User friendly, hands down.
What do you dislike most about this product?
Their community page could have more content and organized instruction docs.
What recommendations would you give to someone considering this product?
Absolutely go through a free trial with them if possible.
Pros
- Effective Service
- Saves Time
- Enables Productivity
- Efficient Service
Cons
- Less Friendly Negotiation
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2023
Jump start your accounting now with QuickBooks.
Likeliness to Recommend
Pros
- Efficient Service
- Security Protects
- Continually Improving Product
- Reliable
Cons
- Less Productive
- Less Effective Service
- Less Inspiring