Paylocity Customer Reviews 2025 | Payroll

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Paylocity

Composite Score

8.5 /10

CX Score

8.5 /10

159 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

9
Since last award

97 Plan to Renew

11
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Reliable
Fair
Enables Productivity

Feature Ratings

Average 83

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Talent Management

Translation missing: en.product_page.ratings.score 8.4

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.4

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Human Capital Management - Midmarket

Translation missing: en.product_page.ratings.score 8.2

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Paylocity Reviews

Steven R W.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

NOT QUITE READY FOR FIRMS WITH MULTIPLE CLIENTS

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

NOT SURE YET, BUT BILLING IS VERY GOOD, TAXES AND RETIREMENT TRACKING IS SOLID. REPORTING HAS SOME GAPS BUT MOST IS GOOD.

What is your favorite aspect of this product?

PRICE POINT FOR NOW BUIT WOULD LIKE TO FELL BETTER AND BRING MORE CLIENTS WITH CONFIDENCE

What do you dislike most about this product?

SERVICE OF DAY TO DAY ISSUES IS VERT FRACTURED AND PEOPLE ARE IN TOO MANY MEETINGS.

What recommendations would you give to someone considering this product?

KNOW WHAT YOU WANT AS THEIR GUIDANCE TO ACCOUNTING FIRMS IS NOT ACCOUNTING FIRM LEVEL YET.

Pros

Reliable
Generous Negotitation
Transparent
Includes Product Enhancements

Cons

Less Effective Service
Wastes Time
Vendor Friendly Policies

Diana O.

Role: Human Resources
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

To degree of employees support payroll & benefits

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Keeps easy enrollments and termination process, paystubs, Paychex and diversity of records

What is your favorite aspect of this product?

easy to fulfill employees requests

What do you dislike most about this product?

PTO inaccurate in some cases and some rules clear employee's accumulated hours

What recommendations would you give to someone considering this product?

better accrual system to track employees benefits

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Erin P.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Very capable software with excellent quick support

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

handles all aspects of payroll, time keeping, and benefits

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

excel reporting not in table form for some reports, dislike merged cells too

What recommendations would you give to someone considering this product?

I don't have any recommedations

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

91 Likeliness to Recommend

9 Since last award

97 Plan to Renew

11 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

HR Systems Interface Ability to interface with the organization’s HR system.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Talent Management

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Steven R W.

NOT QUITE READY FOR FIRMS WITH MULTIPLE CLIENTS

Likeliness to Recommend

Pros

Cons

Diana O.

To degree of employees support payroll & benefits

Likeliness to Recommend

Pros

Erin P.

Very capable software with excellent quick support

Likeliness to Recommend

Pros

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Title

9
Since last award

11
Since last award

Feature Ratings

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization