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OpenText GroupWise Logo Award Winner Product Badge
OpenText GroupWise Logo Award Winner Product Badge
OpenText Corporation

OpenText GroupWise

8.5 /10
Category
OpenText GroupWise
8.5 /10

What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

Company Details


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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

92 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 89

Instant Messaging

92

Task Management

90

Search

89

Granular Access Management

89

Notifications

89

Integration With Productivity Tools

88

Screen Sharing

88

File Sharing Collaboration

88

Cross Platform Support

88

Document Collaboration

87

Voice and Video Collaboration

86

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Business Value Created

93

Vendor Support

92

Product Strategy and Rate of Improvement

91

Ease of Data Integration

91

Ease of IT Administration

91

Ease of Customization

89

Breadth of Features

89

Availability and Quality of Training

88

Quality of Features

87

Usability and Intuitiveness

87

OpenText GroupWise Reviews

Tora M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

To optimize service delivery with OpenText

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

GroupWise is an enterprise-class solution that helps IT service desks manage requests with advanced tools not typically found in basic ticketing systems. Its key differentiators include: These features allow requests to be uniformly logged with critical data attached, enable stage-gated assignment, review and resolution, provide insight into technician workloads, common issues, SLA performance and trend analysis, and ensure technicians only see appropriate requests.

What is your favorite aspect of this product?

GroupWise has transformed request management for our IT support teams with features such as Custom Ticket Templates, Automated Workflow, Robust Reporting, and Granular Access Controls. The workflow engine provides a structured process for handling tickets that was not possible with spreadsheet trackers. We now have visibility and control over request resolution, thanks to automated notifications and escalation rules. Reporting provides the metrics needed to accurately balance workloads, identify recurring issues, and demonstrate the value IT provides to the business.

What do you dislike most about this product?

However, GroupWise can feel overly complex for some use cases. The administrative settings allow for extensive customization, but this generally requires specialist resources. Additionally, the tool lacks native mobile functionality, which can limit technicians from managing tickets on-the-go. However, these limitations stem from the platform's enterprise-grade capabilities that enable it to handle large, complex support organizations.

What recommendations would you give to someone considering this product?

For large internal IT teams servicing global employees, GroupWise offers an invaluable system to streamline service operations. Its extensive toolset can provide structure, accountability, and metrics to critical support processes that can easily unravel at scale. Most IT service desks can find immediate efficiency gains from using GroupWise, although it may be overbuilt for simpler environments. It excels in managing enterprise support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gazal P.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Unique features with little fair to work

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

Group discussion feature Security end to end encryption

What is your favorite aspect of this product?

Excellent unique Features

What do you dislike most about this product?

Reliability is an issue

What recommendations would you give to someone considering this product?

Data encryption is good, superb managment of work can do, security options are good

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2023

For Administration not for Frontend

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Effective Service

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