What is ON24?
The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ON24?
Pros
- Client Friendly Policies
- Efficient Service
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Metric and Reporting
Vendor e-Commerce
Customer Support
Attendee Engagement
Whitelabeling
Registration Process/Integration
Branding and Visual Customization
Social Media Channel Integration Outbound
Exhibitor or Vendor Environment
Gamification
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
ON24 Reviews
David S.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
A great product with a robust feature set
Likeliness to Recommend
What differentiates ON24 from other similar products?
ON24 is great because of it's robust feature set. It has more and does more than I even use at the moment. That's a priority for 2023!
What is your favorite aspect of this product?
The ability to pre-record webinars and stage them to run. That was a game changer for us.
What do you dislike most about this product?
There are some placement of features and buttons that aren't intuitive.
What recommendations would you give to someone considering this product?
Give it a good look, it seems to be the industry standard.
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Sheila K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2022
The best product ever!
Likeliness to Recommend
What differentiates ON24 from other similar products?
Sophistication
What is your favorite aspect of this product?
The user friendliness
What do you dislike most about this product?
There’s not much I dislike
What recommendations would you give to someone considering this product?
Definitely make the leap.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Miles S.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2021
Extremely Reliable, Easy To Use, Great Support
Likeliness to Recommend
What differentiates ON24 from other similar products?
I've been using On24 for about 7 years now and have run our virtual events program from start to finish. We've done over 400 virtual events with On24 and I have not had a single major issue (knock on wood). I've compared other products, but my experience with On24 has been so good that it is difficult for me to even consider any new companies/platforms simply because On24s history of reliability is so strong and that is the most important aspect to me when running LIVE online events.
What is your favorite aspect of this product?
Ease of use is probably the best aspect of the product (besides the reliability mentioned above). The whole platform just always works when I need it to work and event setup, running events, training speakers, and everything involved is relatively simple.
What do you dislike most about this product?
The only problems I've run into is with the Tier 1 support and that's only been a couple times. When I first started using On24 I felt like the Tier 1 support was amazing, but it does seem like it's not as good anymore. However, only 1 or 2 times have I really had to escalate my issue and if it is a major problem there is an emergency line available along with a customer success manager that is available via email whenever I need help.
What recommendations would you give to someone considering this product?
I've been looking at other webinar vendors and a lot of them have some extra features, but when it comes to talking about reliability and build quality of the product itself they have all been lacking. When you talk to On24 about how they manage reliability and ensure that reliability, their people know about distributed servers and multiple checks and tested before releasing new features and services. I'm fine with less features (though there are more than I personally use in On24) as a trade off for quality and reliability of the platform as a whole. There are plenty of tools and features for engagement and the quality is unmatched.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
