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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Inspires Innovation
- Reliable
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Patch Management
Anti Malware Signature Detection
Process Automation
Discovery
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Network Management
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Stevvi M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
A Powerful RMM Solution
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a cloud-native platform for remote monitoring and management. It facilitates comprehensive features for endpoint management, automation, and support. It is extremely user-friendly, unlike its opponents. It does not demand complex on-premise setups or any additional onboarding. Making it favorable for us to deploy.
What is your favorite aspect of this product?
NinjaOne has a clean and intuitive user interface, making it accessible for even beginners. One with basic knowledge can navigate it, whereas other platforms get bloated and complex. It has quick and lightweight remote access. This means no external source is needed. Also, it is speedy, and trustworthy software, which does not slow down endpoints.
What do you dislike most about this product?
There is no built-in ticketing system on the NinjaOne platform. We have to integrate it with separate PSA tools. For example, Connect Wise Manage, and Autotask.
What recommendations would you give to someone considering this product?
NinjaOne is a strong RMM solution for IT teams and MASPs who want lightweight, and automation-friendly software to maximize its benefits, one should have a deep understanding of automation and reporting capabilities. So, take the help of given tutorials to get familiar with it.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
- Role: Information Technology
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2024
NinjaOne is easy to implement and cost-effective
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Halion A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Fantastic RMM, works very well
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Constantly improving the tool with very useful items
What is your favorite aspect of this product?
it works very well, and is constantly getting updates. Many integrations as well
What do you dislike most about this product?
the GUI could use some work
What recommendations would you give to someone considering this product?
Ninja is a great tool, it has many things you prob wont need but i would compare you current stack and see what holes this will feel
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Helps Innovate
