NinjaOne Platform Customer Reviews 2026

What is NinjaOne Platform?

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

10% Negative

2% Neutral

88% Positive

Pros

Performance Enhancing
Inspires Innovation
Client's Interest First
Continually Improving Product

Feature Ratings

Average 75

Automation

81

Management Console

80

Deployment

79

Assessment

77

Scheduling

76

Notifications

75

Testing

75

Approval Process

73

Third Party Application Patching

71

Validation

68

Reporting

67

Vendor Capability Ratings

Average 78

Ease of Implementation

93

Usability and Intuitiveness

85

Quality of Features

81

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Business Value Created

79

Vendor Support

71

Ease of Customization

70

Ease of Data Integration

67

Availability and Quality of Training

67

Also Featured in...

Remote Monitoring and Management

Score 7.6

View NinjaOne Platform in this category (opens in a new tab)

Remote Support

Score 7.4

View NinjaOne Platform in this category (opens in a new tab)

NinjaOne Platform Reviews

Josh A.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Best tool in my suite. Great team to work with.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Rapid development with genuine care for users, openly communicate on many platforms with customer base.

What is your favorite aspect of this product?

Responsiveness of ninja team, such as on their Discord. And frequent webinars

What do you dislike most about this product?

None at this time

What recommendations would you give to someone considering this product?

Check competition but try it out

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sandip T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

Powerful, easy-to-use endpoint management platform

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

Single Unified Platform Enhanced Reporting & BI Integration

What is your favorite aspect of this product?

Automate routine IT tasks (patching, monitoring, remediation) Quickly deploy and reuse scripts across multiple devices Manage everything from a clean, fast, and easy-to-navigate interface

What do you dislike most about this product?

Highly customizable dashboards and analytics Deep trend analysis and long-term insights

What recommendations would you give to someone considering this product?

Best suited for: IT teams managing endpoints MSPs handling multiple clients Organizations focused on automation and patching

Pros

Reliable
Efficient Service
Saves Time
Helps Innovate

Role: Information Technology
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Notifications Alerts on the availability of patches.

Testing Logging of test results, in preparation for approval.

Approval Process Ability to provide approval for the release and deployment of patches​.

Third Party Application Patching Patching of third party applications in addition to systems.

Validation Validation (manual or automated) of patch installation success.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Platform Reviews

Josh A.

Best tool in my suite. Great team to work with.

Likeliness to Recommend

Pros

Sandip T.

Powerful, easy-to-use endpoint management platform

Likeliness to Recommend

Pros

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

Pros

Most Popular NinjaOne Platform Comparisons

Jamf Pro

ConnectWise Automate

Microsoft Endpoint Configuration Manager (MECM)

Ivanti Autonomous Endpoint Management

Atera

Cisco Prime for IT and Service Providers

Want Measurable Results?

Schedule Your Call

Feature Ratings

Automation

Management Console

Deployment

Assessment

Scheduling

Notifications

Testing

Approval Process

Third Party Application Patching

Validation

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training