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NinjaOne

NinjaOne Platform

Composite Score

7.3 /10

CX Score

7.6 /10

27 Reviews Write a Review

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

10% Negative

3% Neutral

87% Positive

Pros

Performance Enhancing
Inspires Innovation
Client's Interest First
Continually Improving Product

Feature Ratings

Average 75

Automation

Management Console

Deployment

Assessment

Scheduling

Notifications

Testing

Approval Process

Third Party Application Patching

Validation

Reporting

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Remote Monitoring and Management

Score 7.6

View NinjaOne Platform in this category (opens in a new tab)

Remote Support

Score 7.4

View NinjaOne Platform in this category (opens in a new tab)

NinjaOne Platform Reviews

Josh A.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Best tool in my suite. Great team to work with.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Rapid development with genuine care for users, openly communicate on many platforms with customer base.

What is your favorite aspect of this product?

Responsiveness of ninja team, such as on their Discord. And frequent webinars

What do you dislike most about this product?

None at this time

What recommendations would you give to someone considering this product?

Check competition but try it out

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Halion A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic RMM, works very well

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Constantly improving the tool with very useful items

What is your favorite aspect of this product?

it works very well, and is constantly getting updates. Many integrations as well

What do you dislike most about this product?

the GUI could use some work

What recommendations would you give to someone considering this product?

Ninja is a great tool, it has many things you prob wont need but i would compare you current stack and see what holes this will feel

Pros

Continually Improving Product
Reliable
Enables Productivity
Helps Innovate

Sandip T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

Powerful, easy-to-use endpoint management platform

Likeliness to Recommend

8 /10

What differentiates NinjaOne Platform from other similar products?

Single Unified Platform Enhanced Reporting & BI Integration

What is your favorite aspect of this product?

Automate routine IT tasks (patching, monitoring, remediation) Quickly deploy and reuse scripts across multiple devices Manage everything from a clean, fast, and easy-to-navigate interface

What do you dislike most about this product?

Highly customizable dashboards and analytics Deep trend analysis and long-term insights

What recommendations would you give to someone considering this product?

Best suited for: IT teams managing endpoints MSPs handling multiple clients Organizations focused on automation and patching

Pros

Reliable
Efficient Service
Saves Time
Helps Innovate

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Notifications Alerts on the availability of patches.

Testing Logging of test results, in preparation for approval.

Approval Process Ability to provide approval for the release and deployment of patches​.

Third Party Application Patching Patching of third party applications in addition to systems.

Validation Validation (manual or automated) of patch installation success.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Platform Reviews

Josh A.

Best tool in my suite. Great team to work with.

Likeliness to Recommend

Pros

Halion A.

Fantastic RMM, works very well

Likeliness to Recommend

Pros

Sandip T.

Powerful, easy-to-use endpoint management platform

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Automation

Management Console

Deployment

Assessment

Scheduling

Notifications

Testing

Approval Process

Third Party Application Patching

Validation

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training