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GoTo

LogMeIn Central by GoTo

Composite Score

8.0 /10

CX Score

8.4 /10

21 Reviews Write a Review

What is LogMeIn Central by GoTo?

Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central by GoTo.

Company Details

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Awards & Recognition

LogMeIn Central by GoTo won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

LogMeIn Central by GoTo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LogMeIn Central by GoTo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

96 Plan to Renew

4
Since last award

82 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LogMeIn Central by GoTo?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Caring
Saves Time

Feature Ratings

Average 79

Anti Malware Signature Detection

Endpoint Backup

Remote Control

Network Management

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Discovery

Support for IoT Devices

Mobile Device Management

Process Automation

Patch Management

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

LogMeIn Central by GoTo Reviews

Margaret T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Very secure remote management tool!

Likeliness to Recommend

10 /10

What differentiates LogMeIn Central by GoTo from other similar products?

LogMeIn Central has a user friendly interface that makes it easy for our IT team to manage devices.

What is your favorite aspect of this product?

Execution of repetitive tasks with less intervention by the team members.

What do you dislike most about this product?

It has limited customization

What recommendations would you give to someone considering this product?

It’s good to verify that LogMeIn supports all your operating systems.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wasi W.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Best Remote Monitoring and Management Software

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

LogMeIn Central by GoTo is very easy to setup and deploy which differentiates it from other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product is automated patch management and endpoint security integration.

What do you dislike most about this product?

I don't dislike anything about this product as I didn't find any issues with it so far.

What recommendations would you give to someone considering this product?

I would definitely recommend it as this is a great remote monitoring and management tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bruno M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

It is a good and reliable product.

Likeliness to Recommend

9 /10

What differentiates LogMeIn Central by GoTo from other similar products?

Wide range of features, patch management, and automation.

What is your favorite aspect of this product?

the interface is user-friendly, easy for the user to operate the solution. This is very important, who ever uses it, can just simply do it with out any issues.

What do you dislike most about this product?

Price, I could be very expensive depending on how many devices.

What recommendations would you give to someone considering this product?

Be aware of the prices and your company's need before you make your decision.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Latest Research

LogMeIn Central by GoTo

What is LogMeIn Central by GoTo?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

LogMeIn Central by GoTo Ratings

89 Likeliness to Recommend

2 Since last award

96 Plan to Renew

4 Since last award

82 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love LogMeIn Central by GoTo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LogMeIn Central by GoTo Reviews

Margaret T.

Very secure remote management tool!

Likeliness to Recommend

Pros

Wasi W.

Best Remote Monitoring and Management Software

Likeliness to Recommend

Pros

Bruno M.

It is a good and reliable product.

Likeliness to Recommend

Pros

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Feature Ratings

Anti Malware Signature Detection

Endpoint Backup

Remote Control

Network Management

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Discovery

Support for IoT Devices

Mobile Device Management

Process Automation

Patch Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training