.png){kind=small}
What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat ChatBot.
81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
LiveChat ChatBot Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2020
Easy to implement but from my understanding it was
Likeliness to Recommend
Pros
- Effective Service
- Friendly Negotiation
- Reliable
- Enables Productivity
